1.2.1. 3.1 Vol.10, 11-23, April 2013 13 3.1. Fig. 1 Table 1 Fig Table 3 Fig. 2 Table 3 UP There are many product accidents caused by both poor considerations on product design and inappropriate way of use by users. It is crucial to reduce product accidents to achieve "safe and secure society." It is effective to visualize, structure, and reuse both trouble information and implicit knowledge, which lies scattered among users, providers, accident resp…
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