Social media in government

Chun, Soon Ae; Luna‐Reyes, Luis F.

doi:10.1016/j.giq.2012.07.003

Cited by 110 publications

(87 citation statements)

References 5 publications

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“…To encourage a dialogue, the utilities should predominantly post information which is perceived as interesting and relevant (Bonsón et al 2015, p. 58). Stakeholders may respond in a way so as to express their thoughts, emotions, intentions as well as behavior (Baltar and Brunet 2012;Chun and Reyes 2012).…”

Section: Stakeholder Engagement Of Public Utilities Through Facebookmentioning

confidence: 99%

When Public Utilities Like to Talk on Facebook

Martin

2017

Z Energiewirtsch

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As the leading social media tool, Facebook is increasingly becoming an important channel for twosided stakeholder communication in the energy sector. Even though public utilities more and more all relying on such virtual communication, little is known regarding the communication-related factors and their interdependencies. This study aims to reduce this research gap by analysing correlations between a public utility's specifications, communication interactivity, the resources spent and the outcome of the Facebook conversation. In 2016, an online questionnaire was sent to German, Austrian and Swiss utility companies. The empirical data of the 139 utilities that responded fully support relationships between the communication interactivity and the invested resources as well as the outcomes of a communication. In this way, the results provide new insights for scholars and practitioners into the Facebook conversations of public entities.

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Section: Stakeholder Engagement Of Public Utilities Through Facebookmentioning

confidence: 99%

When Public Utilities Like to Talk on Facebook

Martin

2017

Z Energiewirtsch

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“…De acordo com Sobkowicz, Kaschesky e Bouchard (2012), até recentemente os formuladores de políticas públicas não tinham muitos indicadores disponíveis sobre a opinião dos cidadãos, e o que a maioria das pessoas sentia e pensava sobre as ações dos governos era algo inacessível. Atualmente, alguns governos já utilizam as mídias sociais com o objetivo de promover a transparência, a participação cidadã, a inovação e a colaboração, além de poderem contar com mais uma fonte de informação que contribui no processo decisório (CHUN; LUNA-REYES, 2012;MERGEL, 2013;MOSSBERGER;WU;CRAWFORD, 2013;SNEAD, 2013;MARTINS;SOUZA, 2015).…”

Section: A Relação Cidadão-governo Nas Mídias Sociaisunclassified

Mídias sociais e administração pública: análise do sentimento social perante a atuação do Governo Federal brasileiro

Oliveira

Bermejo

2017

Organ. Soc.

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Resumo E ste estudo procurou identificar como a análise de sentimento, baseada em textos extraídos de mídias sociais, pode ser um instrumento de mensuração da opinião pública sobre a atuação do governo, de forma a contribuir para a avaliação da administração pública. Trata-se de um estudo aplicado, interdisciplinar, exploratório, qualitativo e quantitativo. Foram revisadas as principais formulações teóricas e conceituais acerca do tema e realizadas demonstrações práti-cas, utilizando-se uma ferramenta de mineração de opinião que proporcionou precisão satisfatória no processamento de dados. Para fins de demonstração, foram selecionados temas que motivaram a realização da onda de protestos que envolveu milhões de pessoas no Brasil em junho de 2013. Foram coletadas, processadas e analisadas, aproximadamente, 130 mil mensagens postadas no Facebook e no Twitter sobre esses temas em dois períodos distintos. Por meio dessa investigação, observou-se que a análise de sentimento pode revelar a opinião polarizada dos cidadãos quanto à atuação do governo. his study sought to identify as sentiment analysis, based on texts taken social media can be a measuring instrument of public opinion on the government's performance in order to contribute to the evaluation of public administration. This is an applied study, interdisciplinary, exploratory, qualitative and quantitative. The main theoretical and conceptual formulations on the subject were reviewed and conducted practical demonstrations using an opinion mining tool which provided satisfactory precision in data processing. For demonstration purposes, themes were selected that motivated the wave of protests involving millions of people in Brazil in June 2013. They were collected, processed and analyzed approximately 130,000 messages posted on Facebook and Twitter on these topics in two distinct periods. Through this analysis, it was observed that the sentiment analysis can reveal the polarized opinions of citizens about the government's performance.

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“…Social media have started being used as a tool for increasing citizens" participation in their decision and policy making processes, collecting opinions, knowledge and ideas from citizens, and promoting government transparency and accountability [1][2][3][4][5]. Government -much later than the private sector -attempts to take advantage for the above purposes of the unprecedented capabilities that the new Web 2.0 paradigm provides to simple non-professional users for developing, distributing, accessing, rating and commenting on various types of digital content, and also for the creation of on-line communities.…”

Section: Introductionmentioning

confidence: 99%

“…Social media can offer government agencies significant opportunities for: i) increasing citizens" participation and engagement in public policy making, by providing to more groups a voice in discussions of policy development, implementation and evaluation; ii) public services co-production, by enabling government agencies and the public to develop and design jointly government services; iii) crowdsourcing solutions and innovations, by exploiting public knowledge and talent in order to develop innovative solutions to the increasingly complex societal problems; iv) promoting transparency-accountability, and in this way reducing corruption, by enabling governments to open up large quantities of activity and spending related data, and at the same time enabling citizens to collectively take part in monitoring the activities of government; v) increasing information and knowledge exchange among government agencies [1][2][3][4][5][16][17][18][19][20].…”

Section: Introductionmentioning

confidence: 99%

Designing a Second Generation of Open Data Platforms: Integrating Open Data and Social Media

Alexopoulos

Charapabidis

Loukis

et al. 2014

Lecture Notes in Computer Science

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Abstract. Two important trends in government that are emerging in the recent years have been on one hand the exploitation of the Web 2.0 social media, supporting a more extensive interaction and collaboration with citizens, and on the other hand the opening of government data to the citizens through the Internet, in order to be used for scientific, commercial and political purposes. However, there has been limited attempt of integrating them. Using a design science approach a second generation of open government data (OGD) platforms has been developed, which offer to the users both the "classical" first generation functionalities, and also a comprehensive set of additional novel Web 2.0 features. The latter aim to provide support to the users in order to generate value from ODG. They enable users to become "prosumers", both producing and consuming data. These novel capabilities for performing various types of processing, information and knowledge exchange, and collaboration were found to be useful and valuable by users in a first evaluation.

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Social media in government

Cited by 110 publications

References 5 publications

When Public Utilities Like to Talk on Facebook

When Public Utilities Like to Talk on Facebook

Mídias sociais e administração pública: análise do sentimento social perante a atuação do Governo Federal brasileiro

Designing a Second Generation of Open Data Platforms: Integrating Open Data and Social Media

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