Social Media and Social Work: The Challenges of a New Ethical Space

Boddy, Jennifer; Dominelli, Lena

doi:10.1080/0312407x.2016.1224907

Cited by 94 publications

(78 citation statements)

References 41 publications

(41 reference statements)

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“…The themes do resonate with the findings reported in other literature (Ballantyne et al, 2017;Boddy & Dominelli, 2016;Kimball & Kim, 2013;Megele, 2014;Reamer, 2015;Ryan & Garrett, 2017;Sage & Sage, 2016;Stanfield & Beddoe, 2016;Westwood, 2014;Wolf & Goldkind, 2016).…”

Section: Assertsupporting

confidence: 75%

“…Current social work literature offers insight into the relationship between social media and social work education (Cooner, 2013;Kellsey & Taylor, 2016;Megele, 2014;Westwood, 2014), and guidance to social workers in their ethical use of social media (Boddy & Dominelli, 2016;Dombo, Kays, & Weller, 2014;Kimball & Kim, 2013;Reamer, 2015). Important thinking and research has been put forward about use of social media and internet technology in practice (Ryan & Garrett, 2017;Sage & Sage, 2016;Sitter & Curnew, 2016).…”

Section: Qualitative Researchmentioning

confidence: 99%

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Critical conversations: Social workers’ perceptions of the use of a closed Facebook group as a participatory professional space

Stanfield

Beddoe

Ballantyne³

et al. 2017

ANZSWJ

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INTRODUCTION:The rise of social media has been associated with rapid growth in different forms of digital networking, debate and activism. Many studies have traced the role of social media in mobilising people to take action on shared issues of concern across the world. Yet, while networked public spaces offer many possibilities for professional engagement and interaction, the technology also shapes social dynamics, raising questions over professional boundaries and the nature of online behaviour. METHODS:The development of a closed professional group on the social networking site, Facebook, provided an ideal opportunity to explore social workers' perceptions of participatory public space for professional deliberation and debate about public issues. Using a smallscale, case-study approach, group members were invited to complete an online survey and to participate in an interview which explored participants' motivation for joining the group, the frequency and nature of their contributions, how it felt to be a member and what they valued or found problematic about the group. FINDINGS:Those group members benefitted from the resources, research and professional development opportunities afforded to them and supported the professional potential and promise of social networking sites. They grappled with what constitutes ethical online behaviour and identified the site's limitations and strengths as a place to promote robust professional dialogue on social issues. IMPLICATIONS:Analysis of social workers' experience within participatory public spaces offers insight into how the profession can develop modern communication strategies and strong communities of practice in line with its professional principles and mandate.

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Section: Assertsupporting

confidence: 75%

Section: Qualitative Researchmentioning

confidence: 99%

Critical conversations: Social workers’ perceptions of the use of a closed Facebook group as a participatory professional space

Stanfield

Beddoe

Ballantyne³

et al. 2017

ANZSWJ

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“…Social media involves a collapse of social contexts and social roles which complicates the navigation of boundaries (Reamer, 2017). Navigating boundary complexity is part of normal life but particularly problematic for social workers who recognize the power implications of boundaries (Boddy & Dominelli, 2017). This is problematic for professionals, particularly those with a statutory remit and in common with Breyette and Hill (2015) this study identified a number of novel and emergent challenges for child protection and welfare social workers in the use of social media.…”

Section: Discussionmentioning

confidence: 96%

“…With all electronic communications a screenshot can be used to share information across media, for example, a social media exchange can be screenshot and forwarded by text message to a person outside of the social media network. Boddy and Dominelli (2017) highlight how private spaces on social media can become public as technologically savvy individuals can subvert the high privacy settings put in place by a user. They also point out how public and private boundaries can be blurred as the standards expected by one person giving information may not be shared by the person receiving the information, for example, that the information is private or should only be shared with trusted individuals.…”

Section: Ethical Dilemmasmentioning

confidence: 99%

Social Media Surveillance in Social Work: Practice Realities and Ethical Implications

Byrne

Kirwan

Guckin

2019

Journal of Technology in Human Services

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This article reports on findings from a study with recently qualified social workers on the use of social media in their practice. The findings reported here are drawn from a broader study on the use of electronic communications conducted with both newly qualified teachers and social workers. The focus group data reported here provide an insight into the practice realities associated with the use of social media by clients and social workers. The qualitative methodology employed helps to reveal the richness and complexity of technology use in practice. This rich picture reveals multidirectional surveillance, by clients and social workers, facilitated by social media. This includes surveillance by clients taking videos of meetings without consent. The article also highlights situations when social workers themselves consider it acceptable to gather information on clients through social media. The research identifies a range of ethical issues for social workers to navigate and highlights their need for support and guidance in the form of standards, codes, and education and training. The surveillance lens illuminates the ethical dilemmas being faced with reference to concepts such as power, privacy and consent as well as the broader debate of care and control in social work. ARTICLE HISTORY

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“…One such change mentioned by Deborah Western in this Issue is the potential for social media to be utilised as a tool for social change (Western, 2018). Using social media in professional practice has, however, given rise to a range of new ethical issues, which social work educators, both in Australia and internationally, are exploring (Boddy & Dominelli, 2017).…”

Section: Social Work Education: Moving the Profession Into The Futurementioning

confidence: 99%

Social Work Education: Moving the Profession into the Future

Crisp

2018

Australian Social Work

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Social Media and Social Work: The Challenges of a New Ethical Space

Cited by 94 publications

References 41 publications

Critical conversations: Social workers’ perceptions of the use of a closed Facebook group as a participatory professional space

Critical conversations: Social workers’ perceptions of the use of a closed Facebook group as a participatory professional space

Social Media Surveillance in Social Work: Practice Realities and Ethical Implications

Social Work Education: Moving the Profession into the Future

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