“…These include personal characteristics of the pharmacist, namely a perceived need for (further) training (strong direct evidence [3, 13, 59, 61]); perceived lack of interest from patients (strong direct evidence [59, 60]), perception that behavioural counselling is beyond their role (strong direct evidence [3, 13, 61]), unwillingness to put a strain on their relationships with ‘customers’ (moderate direct evidence [27, 65]), and a dislike of counselling (limited evidence [61]). They also include perceived features of the pharmacy and its local environment: lack of time (strong direct evidence [3, 13, 59–61]), lack of space – especially for consulting in private (strong direct evidence [3, 13, 61]), difficulty in identifying which customers are smokers at point of care (strong direct evidence [59, 61]), lack of support staff (limited evidence [61]), lack of specific remuneration (strong direct evidence [13, 27, 59]), other more pressing pharmacy duties, especially the high workload of dispensing (strong direct evidence [3, 27, 61, 65]), lack of ongoing relationships with customers (strong direct evidence [13, 61]), lack of opportunity to network with other primary care professionals (moderate direct evidence [3, 13]), lack of support from the manager or owner of the pharmacy (limited evidence [61]), excessive patient demand (limited evidence [65]), lack of support from a local health promotion unit (limited evidence [13]), and lack of national and/or local publicity on what extended services were available at pharmacies (limited evidence [3]).…”