Simultaneous consideration of TQM and ISO 9000 on performance and motivation: An empirical study of Spanish companies

Costa, Micaela Martínez; Martínez‐Lorente, Ángel R.; Choi, Thomas Y.

doi:10.1016/j.ijpe.2007.02.046

Cited by 223 publications

(181 citation statements)

References 59 publications

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“…(Knowles, 2011) Organizations are seeking ISO 9001 certification for other reasons such as costumer pressure, efficiency and competitiveness maximization, business performance, corporate image and prestige (Lipovatz et al, 1999;Ismail-Salaheldin, 2003;Beck & Walgenbach, 2003;Martínez-Costa, Martínez-Lorente & Choi, 2008;Almeida, Caten & Gutterres, 2009;Cagnazzo, Taticchi & Fuiano, 2010;Al-Refaie, Ghnaimat & Li, 2012;McCrosson, Cano, O'Neill & Kobi, 2013).…”

Section: Authorsmentioning

confidence: 99%

Barriers to ISO 9001 implementation in Moroccan organizations: Empirical study

Bounabri

Oumri

Saad

et al. 2018

JIEM

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Abstract:Purpose: The purpose of this paper is to explore obstacles to ISO 9001 quality management system implementation in Moroccan firms.Design/methodology/approach: A questionnaire survey has been conducted among a heterogeneous sample of 200 organizations, operating in different sectors in Morocco, yielding a response rate of 57.5%. The authors have studied barriers to quality initiatives in general and obstacles to QMS implementation in particular through an extensive literature review. Questions related to profiles of respondents, reasons of seeking certification, external consultancy and barriers to ISO 9001 implementation experienced by surveyed organizations. For the purpose of this study, authors considered three categories of quality inhibiting factors: organizational, technical and costs related barriers. Findings:Results indicate that surveyed companies sought ISO 9001 certification mainly for marketing reasons and experienced many difficulties during the implementation process. Barriers reported by respondents were mostly organizational. Resistance to change headed the list according to participants' opinion. Also, findings highlighted the prominence of bureaucracy and poor interdependence between departments in organizations. Lack of communication, poor top management commitment and insufficient trainings were also ascertained to be obstacles to QMS implementation in Morocco. Originality/value: Earlier studies were led by different researchers in different countries about barriers to quality initiatives in general and to ISO 9001 implementation in particular. Few of those studies were conducted in Arab speaking countries but no research has been carried in Morocco. This study on obstacles to QMS implementation in Morocco will help in completing the jigsaw of difficulties faced by organizations worldwide when preparing to ISO 9001 certification. Research limitations/implications:This research is limited by the geographic context of the study Morocco, although results can be extrapolated to Arab speaking countries in general. Practical implications:The findings of this paper provide Moroccan managers with a practical understanding of the factors that are likely to obstruct ISO 9001 QMS implementation. Managers should overcome these barriers to achieve a successful implementation and higher QMS performance.

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Section: Authorsmentioning

confidence: 99%

Barriers to ISO 9001 implementation in Moroccan organizations: Empirical study

Bounabri

Oumri

Saad

et al. 2018

JIEM

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“…Meanwhile, some researchers used only financial measures, others adopted many other operational performance indicators, whereas some measure the effectiveness of ISO 9001 standard on a set of the performance measures belonged to all main perspectives of performance (BSC) [17], [1]. Thus, in order to summarize and simplify the data analysis, the current study classified and discussed the effects of ISO 9001 on performance of the organizations in four main dimensions or perspectives of Balanced Scored (BSC), as suggested by Neyestani and Juanzon [20], as follows:…”

Section: Resultsmentioning

confidence: 99%

“…While Martínez-Lorente and Martínez-Costa [16], MartinezCosta et al [17]; Han et al [4], Martínez-Costa and Martínez-Lorente [15] claimed that there was no relationship between this standard and internal process of the organizations. Interestingly, although MartinezCosta et al [17] concluded ISO 9001 cannot significantly affect internal process but they acknowledged ISO-certified companies performed better than non-certified firms on the internal performance results. Consequently, it is clear that the most of these empirical studies have found that generally a cause-effect relationship exists between ISO 9001 and internal process indicators or operational performance.…”

Section: Impact Of Iso 9001 On Internal Business Perspectivementioning

confidence: 99%

“…For example, some studies found the significant effect of this standard with the organizations' financial measures [23], [1], with ROA only [17], with financial performance of large and medium-scale firms only [3]. Whereas others indicated that there is no or a very weak relationship between ISO 9001 and financial indicators in the firms [5], [6], and in small-scale organizations [3], as demonstrated in Table 1.…”

Section: Impact Of Iso 9001 On Financial Perspectivementioning

confidence: 99%

“…Although ISO 9000 certification has shown its benefits, but the research community is still "ambiguous" to its usefulness or potential advantages of ISO 9001 in improving the overall performance of the firms [9], [17], [12]. Many studies reported that the level of the effects of ISO 9001 standard on on firms' results are still unclear, contradictory and there are many "conflicting opinions" [30].…”

Section: Introductionmentioning

confidence: 99%

See 2 more Smart Citations

ISO 9001 Standard and Organization's Performance: A Literature Review

Neyestani¹,

Juanzon²

2017

Int. J. Adv. Multidiscip. Res.

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Nowadays, ISO 9001 has been adopted by different organizations in all over the world. This standard was first introduced in 1978 by International Organization for Standardization (ISO). Several empirical studies revealed the importance of this quality management tool for improving continuously performance within the organizations, in order to satisfy customer's needs and promote competitiveness in the market. Although ISO 9001 standard has shown its usefulness to the companies from different sectors, but there is no consensus among practitioners and scholars whether ISO 9001 considerably enables to improve firms' performance. Thus, this study was performed to review the findings of the empirical studies, which tested the hypothesized relationship between ISO 9001 standard and the different perspectives of organization's performance, in order to present an aggregate overview of the role of ISO standard in improving performance in the organizations from different sectors. So, the research was designed to identify, select, and review the empirical studies that were relevant to the objectives of the research, and likewise published between 2002 and 2017. From literature review, the only 19 empirical studies selected that were relevant and fitted to the criteria of the study with the aim of obtaining the results and conclusions. Finally, the analysis of the results of the empirical studies uncovered that ISO 9001 significantly affected internal business process, while this standard was not correlated with the indicators of innovation and learning perspective at significant level. Furthermore, the systematic review of the existing literature provided enough evidence that the effectiveness of ISO 9001 on customer's results and financial performance were unclear and contradictory.

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Environmental standards and labor productivity: Understanding the mechanisms that sustain sustainability

2012

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Summary In the last decade, a rising number of firms have adopted voluntary international environmental management and product standards, such as the international ISO 14001 management standard or organic certification. Although emerging research analyzes the impact of these standards on environmental and financial performance, there is to our knowledge no empirical research on how they affect the productivity of employees. In this paper, we investigate the direct relationship between environmental standards and labor productivity, as well as two mediating mechanisms through which environmental standards influence labor productivity: employee training and enhanced interpersonal contacts within the firm. Our empirical results, based on a French employer–employee survey from 5220 firms, reveal that firms that have adopted environmental standards enjoy a one standard deviation higher labor productivity than firms that have not adopted such standards. Copyright © 2012 John Wiley & Sons, Ltd.

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Simultaneous consideration of TQM and ISO 9000 on performance and motivation: An empirical study of Spanish companies

Cited by 223 publications

References 59 publications

Barriers to ISO 9001 implementation in Moroccan organizations: Empirical study

Barriers to ISO 9001 implementation in Moroccan organizations: Empirical study

ISO 9001 Standard and Organization's Performance: A Literature Review

Environmental standards and labor productivity: Understanding the mechanisms that sustain sustainability

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