“…Although considerable research has focused on the benefits of using SNSs such as increased social capital, social support, and relationship maintenance (e.g., Ellison, Steinfield, & Lampe, 2007;McEwan, 2013;Nabi, Prestin, & So, 2013), fewer studies have examined the nature of negative outcomes for adult users. Given that users expect positive outcomes and often visit SNSs for relaxation, entertainment, or social connection (Ku, Chu, & Tseng, 2013;Park, Kee, & Valenzuela, 2009), users may not anticipate negative experiences or interactions, making them more potent or hurtful.…”