Service willingness and senior tourists: knowledge about aging, attitudes toward the elderly, and work values

Chu, Anita Zichun; Chu, Regina Juchun

doi:10.1080/02642069.2011.628659

Cited by 30 publications

(24 citation statements)

References 65 publications

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“…These factors include aging knowledge, aging anxiety, contact, and culture (Allan & Johnson, 2009;Bousfield & Hutchison, 2010;Chu & Chu, 2013;Hanks & Icenogle, 2001;Pennington, Pachana, & Coyle, 2001).…”

Section: Factors Affecting Attitudes and Intentions Toward Older Adultsmentioning

confidence: 96%

“…Because of their limited work experience, hospitality and tourism students could hold very different perceptions of older workers than managers. Chu and Chu (2013) investigated service employees' willingness to serve senior tourists. However, employees' attitudes regarding serving older customers might be different than their willingness to work with older employees.…”

Section: Introductionmentioning

confidence: 99%

See 1 more Smart Citation

Identifying Factors That Influence Hospitality Students’ Willingness to Work With Older Employees

Zhong

Hertzman

2014

Journal of Hospitality & Tourism Education

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Ageism and age diversity are emerging challenges for the hospitality and tourism industry. The purpose of this study is to investigate hospitality students' willingness to work with older employees. The research results showed that students' willingness to work with older workers was significantly correlated with contact frequency and quality, and aging anxiety. Surprisingly, Asian students are less willing to work with older employees than American students. These findings indicate that hospitality students can have intergenerational issues at their workplace, regardless of their cultural backgrounds. Therefore, it highlights the need for hospitality and tourism programs to adopt pedagogical methods, including intergenerational service learning, to address the issue.

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Section: Factors Affecting Attitudes and Intentions Toward Older Adultsmentioning

confidence: 96%

Section: Introductionmentioning

confidence: 99%

Identifying Factors That Influence Hospitality Students’ Willingness to Work With Older Employees

Zhong

Hertzman

2014

Journal of Hospitality & Tourism Education

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“…The WTO estimates that by 2050 the population aged 60 and older will represent more than 2 billion international trips, a vastly greater number if we compare it to the resulting 593 million for the year 1999 (Patterson, 2006). Chen and Shoemaker (2014), Chu and Chu (2013), Cooper et al (2007), Glover and Prideaux (2009), Kim and Jang (2015), Mahadevan (2014) and Ryan (1995) point to the aging baby boom generation, with a more leisurely and recreational travel lifestyle than any other generation has ever had and great purchasing power (Dann, 2007;Kazeminia et al, 2015;Kuo and Lu, 2013;Van den Berg et al, 2011), as one of the most important markets for the tourism industry.…”

Section: Introductionmentioning

confidence: 99%

Travel frequency of seniors tourists

et al. 2016

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The current demand in tourism is characterized more frequent trips throughout the year, but shorter than before.. Yet even though this trend will have an adverse affect on the hospitality industry, it will benefit the travel industry. Most of the current literature is based upon the premise that the variables determining travel participation are the same ones that influence travel frequency. However they need not be the same nor behave in the same manner in terms of participation and travel frequency. The aim of this study is to identify the variables that influence the travel frequency of Spanish seniors, one of the most important collectives for the tourism industry given its high travel frequency which depends on variables determining travel participation. Our results show that the variables gender, self-perceived economic status and self-perceived time available determine Spanish senior travel frequency.

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“…The proportion is expected to show an upward trend and ultimately reach 21% in 2050. Scholars emphasized that seniors have greater purchasing power than other age groups such as teenagers and middle-aged people [2][3][4][5]. In particular, Hudson [6] stated that seniors are an influential consumption group, accounting for more than half of consumer spending in the US.…”

Section: Introductionmentioning

confidence: 99%

“…Despite the importance of pre-seniors and seniors, scholars have mainly investigated the seniors in the tourism industry by segmenting the senior group into heterogeneous groups [2,13,14], identifying their motivation and examining the relationship between motivation and its antecedent/behavior intention [5,[15][16][17][18][19], investigating the perceptions of seniors on the service features of an outbound group package tour [20] and perceptions of travel experience [21], describing the sociodemographic information and trip characteristics of the senior group [22], and others [3,4,[23][24][25][26]. Although several studies have been conducted from the hospitality perspective [8,9,[27][28][29][30][31][32][33][34] limited focus has been given to investigating senior tourists in the hotel industry.…”

Section: Introductionmentioning

confidence: 99%