Christian König, Nigel D. Caldwell, Abhijeet Ghadge
Abstract:Service provider boundaries in competitive markets: The case of the logistics industry The study empirically investigates service provider firms' attempts to move to higher valueadded market segments in competitive and fragmented markets; using logistics services as a context. Novelty is added by taking the provider not the customer or outsourcing actor perspective, common to current third-party logistics perspectives. Data were collected in the form of semi-structured interviews with management at various pro…
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