Self-Reported and Computer-Recorded Experience in Mobile Banking: a Multi-Phase Path Analytic Approach

Albashrawi, Mousa; Kartal, Hasan Basri; Oztekin, Asil; Motiwalla, Luvai

doi:10.1007/s10796-018-9892-1

Cited by 25 publications

(27 citation statements)

References 45 publications

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“…It is proven that the UTAUT2 model is able to predict the adoption and the use of technology in the case of digital banking of Islamic banks (Venkatesh et al, 2012;Venkatesh et al, 2016;Venkatesh et al, 2003). An increase of Trust variable shows a positive result (Akhtar et al, 2019;Alharbi, 2017;Slade et al, 2015) and Satisfaction has a strong influence on Behavioral Intention (Albashrawi et al, 2019;Chao, 2019;Wijayanti & Riza, 2017).…”

Section: Resultsmentioning

confidence: 99%

“…Unified Theory of Acceptance and Use of Technology (UTAUT) popularized by Venkatesh et al, (2003) In this first study, the researchers selected the constructs that best fit the context of digital banking service of Islamic banks and proposed two new constructs, namely customer trust (Akhtar et al, 2019;Alharbi, 2017;Giri & Wellang, 2016) and Customer Satisfaction (Albashrawi et al, 2019;Chao, 2019;Rahi et al, 2019) for digital banking service of Islamic banks.…”

Section: Theoretical Foundation and Formulation Of Hypothesismentioning

confidence: 99%

“…In the context of technology, satisfaction (St) is defined as the level of user satisfaction with reports, websites, and service support (Albashrawi et al, 2019). Satisfaction can also be defined as an individual reaction to the product used.…”

Section: Theoretical Foundation and Formulation Of Hypothesismentioning

confidence: 99%

See 2 more Smart Citations

The potential of digital banking to handle the Covid-19 pandemic crisis: Modification of UTAUT model for Islamic finance industry

Riza

2021

JEKI

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Purpose -This research aims to examine the driving factors for the adoption of digital banking of Islamic banks during the COVID-19 pandemic, to explore the development of specific UTAUT2 model for Islamic financial technology, and to investigate factors that need to be improved in digital banking services of Islamic banks based on customer perspectives.Originality -In addition to testing and modifying the UTAUT2 model during the COVID-19 pandemic, this study also explores the possibility of new variables arising from customers' perception, where the data will be used to submit new variables/models that are more specific to the acceptance of Islamic financial technology. Furthermore, this study also aims to explore several obstacles in the digital banking service of Islamic banking technology.

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Section: Resultsmentioning

confidence: 99%

Section: Theoretical Foundation and Formulation Of Hypothesismentioning

confidence: 99%

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The potential of digital banking to handle the Covid-19 pandemic crisis: Modification of UTAUT model for Islamic finance industry

Riza

2021

JEKI

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“…This needs to be done so that high investment in information technology facilities becomes useful and provides value for consumers and companies (Bharata & Widyaningrum, 2020). Several previous research results found facts that lead to constituents that influence the behavioral intention of mobile banking, which is determined by the performance expectancy factor (Farah et al, 2018); effort expectancy (Zhou et al, 2010); social influence (Albashrawi et al, 2019); facilitating conditions (Chawla & Joshi, 2019); hedonic motivation (Alalwan et al, 2017); and habits (Gupta & Arora, 2019).…”

Section: Introductionmentioning

confidence: 99%

Behavioral Stimulus for Using Bank Mestika Mobile Banking Services: UTAUT2 Model Perspective

Marpaung

Dewi

Grace

et al. 2021

GRMAPB

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The existence of mobile banking services is currently experiencing rapid growth. Adopting such a large number of users makes mobile banking services one of the main needs to meet the needs of conducting financial transactions. Therefore, there is a need for additional information for mobile banking service developers on the dominant factors influencing user behavioral intentions. This research is present as a forum to provide an overview of the user's perspective on Mestika bank's mobile banking service. This research aims to find out what factors play an important role in behavioral intention to use Mestika bank's mobile banking services based on the UTAUT2 concept. The research instrument used a questionnaire distributed online to 240 respondents in Medan City and Pematangsiantar City, Indonesia. Next, the researcher tested the hypothesis using Structural Equation Modeling (SEM) based on a variant called Partial Least Square (PLS) and the SmartPLS version 3.0 application as a tool to analyze it. This research concludes that effort expectancy has the most significant influence and plays a very important role in shaping the behavioral intention of using Mestika bank's mobile banking. Then performance expectancy and social influence hedonic motivation also significantly influence behavioral intentions to use Mestika bank's mobile banking. Furthermore, the results of this study also conclude that facilitating conditions and habit have no significant effect on behavioral intentions to use Mestika bank's mobile banking.

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“…In addition, actual usage does not rely on participant's self-reported behaviour. This is advantageous because usage data retrieved from system logs is not necessarily correlated with subjective self-reported usage (Albashrawi et al 2019). In addition, measuring the actual behaviour of consumers can create business insights by offering valuable usage-based segmentation (Trivedi et al 2018).…”

Section: Introductionmentioning

confidence: 99%

Cross-visiting Behaviour of Online Consumers Across Retailers’ and Comparison Sites, a Macro-Study

Karimi

2019

Inf Syst Front

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Extant academic research provides a comprehensive view of online consumer behaviour on a single website, paying less attention to the integrated environment in which websites operate. Retailers' products, however, are not only available on their own website, but also through other connected channels such as comparison sites. Our limited knowledge of consumers' integrated behaviour across the entire market poses difficulties to design effective online strategies. At the same time, practitioners have mainly focused on website performance measures, ignoring the reasons behind the behaviour of consumers. A deeper understanding of consumers who visit different websites or, cross-visit, can inform successful online channel strategies. This macrolevel study aims to bridge this gap by investigating how the usage behaviour on retailers' websites and comparison sites influences each other, using large-scale industry-based data. A new measure of 'cross-visiting' behaviour is introduced and examined.

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Self-Reported and Computer-Recorded Experience in Mobile Banking: a Multi-Phase Path Analytic Approach

Cited by 25 publications

References 45 publications

The potential of digital banking to handle the Covid-19 pandemic crisis: Modification of UTAUT model for Islamic finance industry

The potential of digital banking to handle the Covid-19 pandemic crisis: Modification of UTAUT model for Islamic finance industry

Behavioral Stimulus for Using Bank Mestika Mobile Banking Services: UTAUT2 Model Perspective

Cross-visiting Behaviour of Online Consumers Across Retailers’ and Comparison Sites, a Macro-Study

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