RUKITON — Smart queue reservation system for medical center

Maulana, Fikri Akhdi; Nugroho, Hanif Prasetyo Bhakti Adi; Santoso, Handri

doi:10.1109/icsgrc.2017.8070587

Cited by 6 publications

(5 citation statements)

References 7 publications

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“…The management of the client's process flow guarantees elimination or reduction of the queues as well as the economic benefits which follow the clients' satisfaction of the better service quality [13]. A queue system which allow people to queue from their home, or much comfortable place than the crowded waiting room, is high in demand [17] [24].…”

Section: A Queuing Management System (Qms)mentioning

confidence: 99%

“…The current trend of QMS is moving toward creating an intelligent smart system that can evaluate, process and propose solution to users using the Internet of Things (IoT) network [8][13] [17]. [13] Propose an intelligent queue management system for a large store.…”

Section: E Review Of Related Workmentioning

confidence: 99%

“…When compared to [13][8] also applies the pro-active method of an intelligent system that can update users on the status of queue in real time. [17] Also proposes an IOT-based smart queue reservation system for medical center with the flexibility of the queue reservation to be done as either online or offline. The system allows users to queue from anywhere if they have internet connection.…”

Section: E Review Of Related Workmentioning

confidence: 99%

“…The delay that occurs in waiting time and service time during queuing process can be used to analyse client's satisfaction on the service supplied [20]. It is necessary for the service provider to design an efficient QMS that can manage high average of customers in queue and use the same server platform to manage and calculate the estimated time for clients to be served.If the organizations can collaborate and develop an integrated online QMS, where the clients can reserve or book their queueing number for one or more organizations based on the specific time that they want to get serviced, this will allow the client to avoid waiting in crowded and confined spaces [17].…”

Section: Introductionmentioning

confidence: 99%

See 3 more Smart Citations

C19-SmartQ: Applying Real-Time Multi-Organization Queuing Management System Using Predictive Model to Maintain Social Distancing

Halim

Othman²,

Buja³

et al. 2021

Int. J. Interact. Mob. Technol.

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<p>COVID-19 is a pandemic crisis that has introduced new norm to the world where we are not encouraged to be in 3C areas, namely crowded place, confined space, and close conservation. We must also ensure that we are at least one meter apart from one another at all time even while queuing. The queuing process can be seen at any organization that offer services. Adhering to the new norm can be a challenge for organization such as banks, hospitals, and government offices when the number of clients waiting in queue increases while in confined space. On the client’s side, they must go through the queue process of obtaining a queue number ticket and then wait to be served in confined and sometimes crowded space every time they require a service. Thequeue process will be repeated at different premise. This study proposes real-time multi-organizationsC19-SmartQ system which use predictive modelling to generate single or consecutive queue number tickets for any client requiring services from two different organizations located within the same building. C19-SmartQsystemmanages queues thus administer social distancing and streamline queues to reduce waiting periods and improve service efficiency. To ensure operability of C19-SmartQ system, itwas tested on the functionality and web server speed performance. The web server speed performance results show that data transfer and web loading were stable since there was only an increase of 0.2 seconds or 0.08% as the number of users per session increases. In the future, the system can be designed to accommodate queuing for more organizations located within the same building. Machine learning can also be integrated in the system to improve the predictive modelling based on current environment at each organization.</p>

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Section: A Queuing Management System (Qms)mentioning

confidence: 99%

Section: E Review Of Related Workmentioning

confidence: 99%

Section: E Review Of Related Workmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

See 2 more Smart Citations

C19-SmartQ: Applying Real-Time Multi-Organization Queuing Management System Using Predictive Model to Maintain Social Distancing

Halim

Othman²,

Buja³

et al. 2021

Int. J. Interact. Mob. Technol.

View full text Add to dashboard Cite

show abstract

“…The absence of waiting time predictions can result in wastage of patient time. This weakness can be overcome by using an effective Queue management system (Maulana et al, 2017). This research is a pilot project.…”

Section: Introductionmentioning

confidence: 99%

Development of Web-based Single Channel Multi Steps Online Queuing System with Model View Controller

Darmayunata

Devega

Yuhelmi

2023

SinkrOn

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Improvement in service quality will be directly proportional to customer satisfaction. One form of improving the quality of services provided by a Government Institution engaged in the Health sector, namely the Health Center is an effective and efficient queue. This research is a follow-up research where previously an analysis and design of an online queuing system has been carried out. This study aims to make it easier for patients to take queue numbers in advance through the queue website, and patients can come based on a predetermined estimated time. This of course can minimize patient waiting time and also prevent the accumulation of patients in the waiting room of the puskesmas. Single Channel Multi Steps is one of four types of queues and is the type of queue currently running at the Siak Hulu I Kampar-Riau Health Center, while the Model View Controller (MVC) was chosen because it is a feature that makes it easy to create a Web-based application.

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RETRACTED: Embedded Web Server for Hospital and Clinical Nursing Analysis of Cataract Anti-Inflammatory Drugs

Zhang

Yan

2021

Microprocessors and Microsystems

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RUKITON — Smart queue reservation system for medical center

Cited by 6 publications

References 7 publications

C19-SmartQ: Applying Real-Time Multi-Organization Queuing Management System Using Predictive Model to Maintain Social Distancing

C19-SmartQ: Applying Real-Time Multi-Organization Queuing Management System Using Predictive Model to Maintain Social Distancing

Development of Web-based Single Channel Multi Steps Online Queuing System with Model View Controller

RETRACTED: Embedded Web Server for Hospital and Clinical Nursing Analysis of Cataract Anti-Inflammatory Drugs

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