Proceedings of the 2005 International ACM SIGGROUP Conference on Supporting Group Work - GROUP '05 2005 DOI: 10.1145/1099203.1099245 View full text
Beverly L. Harrison, Alex Cozzi, Thomas P. Moran

Abstract: This paper reports on three ethnographic studies of how people coordinate their activities in various work settings. The findings reported here are a derived set of relationships reflecting the nature of involvement of people in their activities. These findings were then tested by six analysts, who were conducting field studies of patterns of complex business activities. They used the derived relationships in the analysis of their data and in the representation of activity patterns. These usage cases revealed…

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