Abstract:Addressing the urgent need for aged care providers in Australia to enhance their accountability, this study examines whether and how downward accountability (to clients) and lateral accountability (to employees) in aged care organisations are affected by beliefs and boundary controls exercised by the organisations’ management. Analyses were performed on survey data collected from 228 not‐for‐profit aged care providers across Australia. The analyses show that beliefs control positively affects both downward and… Show more
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