Reviewing Enterprise Content Management: a functional framework

Grahlmann, Knut; Helms, Remko; Hilhorst, Cokky A. R.; Brinkkemper, Sjaak; Amerongen, Sander van

doi:10.1057/ejis.2011.41

Cited by 55 publications

(53 citation statements)

References 37 publications

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“…Grahlmann et al [10] explain that ECM centers on managing all types of content used in organizations. The authors present an overview of previous research explaining that scientiic literature on ECM is limited and no consensus on the deinition of ECM is reached.…”

Section: Related Workmentioning

confidence: 99%

A Framework to Manage Quality of Enterprise Content Management Systems

Enríquez¹,

Mayo²,

García-García³

et al. 2017

Quality Control and Assurance - An Ancient Greek Term Re-Mastered

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There is a wide range of enterprise content management ECM systems which supports, among other things, document management processes, records management and Web content management. However, each of these systems has many features and some of them can meet organizational needs depending on the scale, sector and worklow of the organization. In addition, it is very common that organizations are unaware of what ECM system best its their needs, since each company has its particular scope and strategic objectives. This chapter is contextualized within the real project called THOT designed for the "ndalusian Public "dministration in Spain. The aim of this project is to study in detail ECM systems and propose an objective method to compare them for the speciic scope and strategic objective of organizations. Quality evaluation framework QuEF has been adapted for this purpose.

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Section: Related Workmentioning

confidence: 99%

A Framework to Manage Quality of Enterprise Content Management Systems

Enríquez¹,

Mayo²,

García-García³

et al. 2017

Quality Control and Assurance - An Ancient Greek Term Re-Mastered

View full text Add to dashboard Cite

show abstract

“…As mentioned earlier, this research adopted an open coding analysis technique, which is part of a grounded theory approach (Corbin & Strauss, 1990). Open coding analysis is widely applied in conducting content analysis for a set of academic papers (see finney & Corbett, 2007;Goode & Gregor, 2009;Grahlmann, Helms, Hilhorst, Brinkkemper, & van Amerongen, 2012) and is described as 'the process of breaking down, examining, comparing, conceptualising, and categorising data' (Corbin & Strauss, 1990, p. 61). Open coding is a process that aims to identify the concepts or key ideas that may be hidden within data and are likely to be related to a phenomenon of interest (Bhattacherjee, 2012).…”

Section: : Decide What To Do With 'Irrelevant' Informationmentioning

confidence: 99%

Data governance activities: an analysis of the literature

Alhassan

Sammon

Daly

2016

Journal of Decision Systems

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“…The case company has implemented a bundle of ES and recommends using these systems. As stated in Grahlmann et al [8], the case company's ECMS consist of multiple technological components. There is no clear guidance how the users have to handle the documents in which system(s).…”

Section: Awareness Of the Problemmentioning

confidence: 99%

“…ECM has also risen interested in research, subsuming studies on Content Management in general and Document Management in specific [7] . Some researchers also settle ECM into the field of Knowledge Management (KM), "…since ECMSs can be used to capture and utilize content that contains explicit knowledge in repositories or to manage organizational knowledge resources" [8], p. 2.…”

Section: Introductionmentioning

confidence: 99%

User Guidance for Document-Driven Processes in Enterprise Systems

Morana

Schacht

Scherp

et al. 2013

Design Science at the Intersection of Physical and Virtual Design

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Abstract.In practice up to 80% of the overall processed data is only available in an unstructured form, such as documents. The handling of documents within organizations is still an issue in both, research and practice. Employees perceive the way to handle business-relevant documents as high effort and struggle with handling documents compliant to organizational standards. As a result documents become decoupled from the defined business processes and scattered all over the organizations IT landscape. Understanding users and their needs in order to increase their intention to use Enterprise Systems consistent to organization-wide business processes is a gap in the existing literature. This paper presents a design science research project focusing on user guidance for document-driven processes in Enterprise Systems. Building on existing research in user guidance, we suggest to increase the user's individual awareness towards processing documents consistent to organizational processes. In addition to our research design, we present a preliminary artifact version based on the results of an exploratory interview study.

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Reviewing Enterprise Content Management: a functional framework

Cited by 55 publications

References 37 publications

A Framework to Manage Quality of Enterprise Content Management Systems

A Framework to Manage Quality of Enterprise Content Management Systems

Data governance activities: an analysis of the literature

User Guidance for Document-Driven Processes in Enterprise Systems

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