Residential satisfaction in gated communities

Tan, Teck Hong

doi:10.1108/pm-02-2015-0009

Cited by 25 publications

(23 citation statements)

References 43 publications

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“…Satisfaction with building facilities and maintenance services can be defined as the impression of residents of their property and how facilities and maintenance affect their lives in the building and surroundings (Tan, 2016;Rahman et al, 2015). Satisfaction of residents can also be defined as the reflection of residents' feelings and thoughts with the building (Mohd et al, 2016).…”

Section: Residents' Satisfaction With Facilities and Maintenance Servicesmentioning

confidence: 99%

“…Satisfaction of residents can also be defined as the reflection of residents' feelings and thoughts with the building (Mohd et al, 2016). Tan (2016) explained that residents' satisfaction can be assessed from two perspectives. The first perspective is the purposive approach, which aims to understand the purpose of residents in the building and whether the quality of the facilities and services in the building are met with the residents' purposes.…”

Section: Residents' Satisfaction With Facilities and Maintenance Servicesmentioning

confidence: 99%

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Facilities and maintenance services for sustainable high-rise living

Sia

Yew

Lim

et al. 2018

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Purpose It is essential to provide the necessary facilities in a building for human living. However, most unit owners of high-rise buildings do not realise the importance of good property management until their buildings and common facilities have deteriorated. It is thus important to ensure adequate maintenance is provided to create and sustain a healthy living environment for high-rise households. The purpose of this study is to measure and compare the perceptions and satisfactions of residents with the facilities and maintenance services provided in two different condominiums located next to each other. Design/methodology/approach Survey questionnaires were used, and the data were collected from 120 residents of each condominium which was developed by the same developer but completed at different times. Using the IBM SPSS Statistics software, cross tabulations, χ2 tests of independence and independent-samples t-tests were carried out for descriptive and inferential statistics. A simple post questionnaire survey was conducted to confirm the findings obtained from χ2 tests and t-tests. Findings The results show that residents’ perceptions of facilities and maintenance services provided are significantly higher for the newer condominium compared to the older one. Residents’ satisfactions with facilities are also higher for the newer condominium. However, poorer lift services and their maintenance have resulted in lower overall mean satisfaction with maintenance services for the newer condominium. Nevertheless, results from data collected in post questionnaire survey reveal that the respondents still prefer to live in the newer condominium despite higher rental rates. Research limitations/implications This paper reports only the data collected from samples of two condominiums in Kuala Lumpur. Practical implications There is a dearth of literature on residents’ perceptions and satisfactions towards facilities and maintenance services provided for high-rise residential living, particularly in Malaysia, where high-rise buildings are either managed by joint management body or management corporation depending on whether the strata titles have been issued. The findings can be used as benchmarks for property management purposes of condominiums. Originality/value This paper could be considered as the first in reporting residents’ perceptions and satisfactions with the facilities and maintenance services provided in residential high-rise buildings since the implementation of the Strata Management Act 2013, which was implemented to provide for proper maintenance and management of high-rise buildings and the common properties.

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Section: Residents' Satisfaction With Facilities and Maintenance Servicesmentioning

confidence: 99%

Section: Residents' Satisfaction With Facilities and Maintenance Servicesmentioning

confidence: 99%

Facilities and maintenance services for sustainable high-rise living

Sia

Yew

Lim

et al. 2018

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“…A careful study of the literature reveals that the study of the consumer purchase intention and the willingness to pay for green residential buildings in Malaysia has not been thoroughly investigated. Past studied by Tan (2011Tan ( , 20132016a, 2016b from Malaysia have attempted to explain the preferences and satisfaction of house buyers in terms of neighbourhood types, green and sustainable homes, green-accredited township and gated communities, while Mohd Thas Thaker and Chandra Sakaran (2016) focus on the key attributes influencing the decision to purchase conventional residential property which is non-green. Other research is focusing on housing affordability (Olanrewaju and Tan, 2017;Zyed et al, 2016) which is non-green.…”

Section: Introductionmentioning

confidence: 99%

The role of psychological factors in influencing consumer purchase intention towards green residential building

Tan

Goh

2018

IJHMA

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Purpose This study aims to investigate the role of psychological factor affecting Malaysian consumers’ purchase intention towards green residential buildings and to examine whether the purchase intention affects their willingness to pay for such buildings. Design/methodology/approach In general, a total of 304 respondents participated in the survey of this study and they are from three states in Malaysia, namely, Penang, Selangor and Johor. The Statistical Package for the Social Sciences (SPSS) and partial least square structural equation modelling (PLS-SEM) analyses were performed on the latent variables. Findings This study concludes that the main factors influencing consumer purchase intention towards green residential buildings include the attitude towards green residential buildings, the perceived moral obligation, the environmental concern, the perceived value, the perceived self-identity and the financial risk. These do not include subjective norms, perceived behavioural control, performance risk and psychological risk. Subsequently, the purchase intention was found to be an essential predictor of consumers’ willingness to pay for a green home in a green residential building. Research limitations/implications Psychological factors are noteworthy determinants in assessing consumer purchase intention toward green residential building in Malaysia. Originality/value Going green has become prevalent among Malaysian households, and it should be embraced for promoting green living such as purchasing a green home. This study is expected to provide insights to property developers in designing their marketing and promotion strategies. As for the government sector, the findings are important in view of the recent government blueprint focused on building a sustainable city in near future.

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“…Hence, residential satisfaction is a key parameter in determining residential mobility (Boschman, 2018;Jiang, Feng, Timmermans, & Li, 2019;Speare, 1974). Unlike previous studies which have focused mainly on determinants of residential satisfaction based on neighbourhood assessments of various physical and social setting (Aulia & Ismail, 2013, 2016Tan, 2016) this study aims to extend the notion of residential satisfaction by establishing linkages between attributes of neighbourhood quality and residential mobility behaviours, with a special focus on Penang Island. https://doi.org/10.15405/epms.2019.12.79 Corresponding Author: Hamizah binti Abdul Fattah Selection and peer-review under…”

Section: Problem Statementmentioning

confidence: 99%

Residential Satisfaction On Neighbourhood: Residential Mobility In Malaysia

Ali¹,

Badarulzaman²,

Fattah³

2019

The European Proceedings of Multidisciplinary Sciences

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Residential mobility refers to adjustments of housing needs made by households in response to changes in family life cycle phases. Households may express dissatisfaction with current housing and neighbourhood environment, relative to their desired needs, characteristics and preferences. Residential mobility involves the actual moving thus implying changes in the neighbourhood composition and structure as the current residents may decide to move out or stay on, while the new residents may move in the neighbourhood. An assessment of the neighbourhood setting can capture residents' views and perceptions of the neighbourhood environment, be it satisfactory or otherwise; and subsequently, residents may decide whether to move out or stay on in the neighbourhood. The paper aims to establish linkages between residents' perceptions of the neighbourhood environment and residential mobility behaviour. Primary data were collected via a questionnaire survey of 589 households in selected neighbourhoods in Penang, Malaysia. Study results show that attributes of neighbourhood environment, neighbourhood interaction and neighbourhood attachment are significantly associated with residential mobility. Residents who expressed satisfaction with their neighbourhood are more likely to stay on, and vice versa. Hence, future housing policy in the country should take into consideration residential mobility behaviours to enhance the neighbourhood quality for the benefits of all residents.

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Residential satisfaction in gated communities

Cited by 25 publications

References 43 publications

Facilities and maintenance services for sustainable high-rise living

Facilities and maintenance services for sustainable high-rise living

The role of psychological factors in influencing consumer purchase intention towards green residential building

Residential Satisfaction On Neighbourhood: Residential Mobility In Malaysia

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