“…In other words, DEA is a highly effective technique for evaluating the performance of systems with multiple inputs and outputs (Charnes et al, 1978). The DEA approach is widely considered the standard methodology for comparing similar DMUs (Liu et al, 2016). DEA has proven beneficial in a variety of sectors of society, including airports (Adler et al, 2013), banking (Paradi & Zhu, 2013), hotels (Manasakis et al, 2013), railways (Bhanot & Singh, 2014), financial services (Kaffash and Marra, 2016), airlines (Duygun et al, 2016), telecommunications (Masson et al, 2016) and other industries (Dahmani et al, 2021;Jauha & Pant, 2013;Jauhar et al, 2012;Murugesan et al, 2021).…”