Abstract:Along with changes in Economy, Tourism and the influence of foreign waves, the
market of Food Service in Vietnam has also changed to meet the needs of customers.
At many restaurants in Vietnam, customer satisfaction can greatly affect restaurant
revenue. Therefore, it is essential to determine which perceived quality factors affect
customer satisfaction. The survey was conducted through questionnaires collected
from 329 respondents, who experienced in restaurant services in Vietnam. In this
paper, four factors…
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