“…The authors describe that the main elements of Six Sigma infrastructure is the creation of teams to execute projects that strongly contribute to the achievement of strategic goals from the company. [21][22][23] The development of these projects is carried out based on the socalled DMAIC process (define, measure, analyze, improve, and control): 14,24 Define: Develop the project scope and validate their importance, form the team responsible for the project, and identify the main needs of customers/consumers; Measure: Determine the location or focus of the problem, collect data, checking reliability of such data, identify priority problems, and establish the goal of these problems; Analyze: Determine the causes of each priority problem, analyze the generating process of these problems, identify and prioritize potential causes of the priority problem, and quantify the importance of the priority potential causes; Improve: Propose, evaluate, and implement solutions for each priority problem; identify solutions to this problem; test on a small scale the proposed solutions; and develop and implement a plan to implement priority solutions on a large scale; Control: Ensure that the scope of the long-term goal is maintained, assess the achievement of the goal on a large scale, implement a plan for monitoring performance and taking corrective action in case of emergence of anomalies, summarize the work, and make recommendations.…”