2005
DOI: 10.1108/mbe.2005.26709caf.001
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Mike Bourne, Monica Franco-Santos, Mike Kennerley, Veronica Martinez

Abstract: Centre for Business Performance, Cranfield School of Management, UK PurposeTo reflect on the state of the art of performance measurement in the UK from an academic perspective Design/methodology/approach Reflection on practice FindingsReports the results from a survey conducted with larger private sector organisations along with feedback from executive education and performance measurement interventions Practical implicationsIdentifies five key concerns over the general use of performance measurement systems i…

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