Reassessing the pleasures of store shopping

Cox, Anthony D.; Cox, Dena; Anderson, Ronald D.

doi:10.1016/s0148-2963(03)00160-7

Cited by 219 publications

(205 citation statements)

References 15 publications

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“…Several studies related to consumer behaviors have addressed that those motivational factors play an essential role towards customers' decision making process (Wagner, 2007;Blackwell, Miniard, & Engel, 2000). Results of empirical research also support that customers' motivation came from various aspects based on individual's specific desire for different degree of benefits (Cox, Cox, & Anderson, 2005;Bagozzi, Bergami, & Leone, 2003;Warlop, Smeesters, & Vanden Abeele, 2000). As discussed previously, waiting in lines is usually considered as negative service experience by customers.…”

Section: Waiting Motivationmentioning

confidence: 79%

Effects of Servicescape, Waiting Motivation and Conformity on Time Perception and Behavioral Intentions

Lee¹,

Li²

2014

IJMS

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The purpose of this study is to explore the associations that potentially impact time perception of waiting customers. Using the constructs of servicescape, motivation, and conformity, the current study tries to figure out the definite causal relationship among variables. Survey questionnaire was administrated to collect data from 335 customers in Taiwanese food and restaurant industry. The results show that waiting motivation has significantly direct effects on servicescape, conformity, time perception, and behavioral intentions. Furthermore, servicescape has a significantly direct effect on behavioral intentions, and conformity has a significantly direct effect on time perception. The findings indicate customers' waiting motivation should be key factor to affect the full structural model, specifically reference group influence, such as word-of-mouth from friends and media coverage. Suggestions and managerial implications are discussed in the study, and would provide contribution both to the body of knowledge in the filed of marketing and mangers to improve quality of consumer relationship.

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Section: Waiting Motivationmentioning

confidence: 79%

Effects of Servicescape, Waiting Motivation and Conformity on Time Perception and Behavioral Intentions

Lee¹,

Li²

2014

IJMS

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“…Cox, Cox, and Anderson [16] noted that one out of eight shoppers enjoyed interacting with other shoppers. For example, someone who enjoys shopping will be more easily influenced in a positive shopping environment.…”

Section: Shopping Motivationsmentioning

confidence: 99%

“…For the goal-oriented shoppers, shopping is an analytical exercise. According to Cox et al [16], 80% of the respondents agreed that they are thrilled when they find a real bargain. Mathwick et al [17] affirmed that experiential shoppers derive pleasure and recreation by investing time in shopping.…”

Section: Shopping Motivationsmentioning

confidence: 99%

How Can Stores Sustain Their Businesses? From Shopping Behaviors and Motivations to Environment Preferences

Chen

2013

Sustainability

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Abstract:The purpose of this study was to (1) discover consumer purchasing behaviors while shopping as a tourist and shopping at home, and (2) investigate tourist shopping preferences for an ideal shopping environment. A sample of 1,235 respondents participated in this study. Survey participants were asked to evaluate what store attributes they desired and what sources of information they used while selecting a store to shop in during their trips. Results indicate that consumers utilized various shopping channels while shopping in various environments. Also, different types of consumers exhibited clear preferences toward their ideal shopping environment. The results of this study are helpful for future service providers, tourism businesses, and tourism retailers to plan product development, provide better services, and equip a wider range of service skills.

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“…According to Industry Standard (2000), purchasing clothes in brick-and-mortar store has still been gaining more prevalence among a large number of consumers, and people make 90% of their fashion purchases at brick-and-mortar stores, although the threats from catalog and internet outlets are being fierce. What reasons give rise to the persistence and prevalence of in-store shopping (Cox A.D. et al, 2005)? There could be certain irreplaceable reasons that spur consumers to shop in brick-and-mortar fashion stores although the convenience brought by online shopping is enormous.…”

Section: Introductionmentioning

confidence: 99%

An Integrative analysis of brick-and-mortar fashion store shopping motives, activities and experience

Xu¹,

Chen²

2017

Proceedings of the 2nd International Conference on Education Technology and Economic Management (ICETEM 2017)

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Abstract. The paper aims to provide an integrative analysis of consumers' shopping motives, activities, and shopping duration and repatronage intention, centering on brick-and-mortar fashion store. Perceptual shopping experience of clothing purchase was newly considered in the research, which was relatively researched less by previous researchers. Relative perceptual factors were considered into the research and hypothesis model of all factors' relationship was given in this research. A structured questionnaire was generated and copies were distributed to consumers in three prosperous cities of China. Internal relations of each factor were examined according to feedbacks, and managerial implications were given to fashion retail managers at the end.

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Reassessing the pleasures of store shopping

Cited by 219 publications

References 15 publications

Effects of Servicescape, Waiting Motivation and Conformity on Time Perception and Behavioral Intentions

Effects of Servicescape, Waiting Motivation and Conformity on Time Perception and Behavioral Intentions

How Can Stores Sustain Their Businesses? From Shopping Behaviors and Motivations to Environment Preferences

An Integrative analysis of brick-and-mortar fashion store shopping motives, activities and experience

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