Readiness assessment of collaborative networked organisations for integrated product and service delivery

Durugbo, Christopher; Riedel, Johann

doi:10.1080/00207543.2012.658529

Cited by 59 publications

(42 citation statements)

References 36 publications

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“…Morlock et al presented the IPS² execution system as management software for the IPS² delivery and argued that the IPS² network and the IPS² resource planning mainly influenced the IPS² delivery [9]. Durugbo and Riedel proposed a conceptual model for assessing the readiness of collaborative-networked organizations for product-service system delivery [10]. The model consists of a structural assessment of collaborative network topologies and densities, and a behavioural assessment of partner delivery competences and performance.…”

Section: Delivery Management Of Ipsmentioning

confidence: 99%

Relationship between Intangible Capital, Knowledge and Maintenance Performance in a PSS Network: An Empirical Investigation

Guo

et al. 2015

Procedia CIRP

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Maintenance serves as the major engineering service in the PSS delivery model, it has a key role in delivering performance driven solutions. Leveraging the strengths of a dynamic PSS network for maintenance performance has become essential to satisfy rapidly changing customer demands and to remain competitive. Firms are therefore aiming to further their maintenance competence, which we define as the ability of the PSS networks to improve products and services, based on the processes and relationships established with PSS partners and customers. The purpose of this research is therefore to provide insight into how intangible capital among PSS network partners can be effectively utilized for maintenance performance. This study examines how intangible capital and knowledge further the development of maintenance competence within the context of a PSS network. A theoretical model is verified through structural equation modeling utilizing survey data collected from a PSS network, which consists of a large agricultural machine manufacturer, three providers for intelligent terminal instruments and 1000 smalland medium-sized service stations and distributors in the manufacturing industry. The results indicated that human capital and organizational capital are positively related to knowledge type development, which in turn has a positive effect on maintenance performance in PSS networks. This study contributes to the theoretical development of a conceptual model by examining the mediating role of explicit knowledge and tacit knowledge in the relation human capital and organizational capital with maintenance performance. Conclusively, an outlook for further research is given.

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Section: Delivery Management Of Ipsmentioning

confidence: 99%

Relationship between Intangible Capital, Knowledge and Maintenance Performance in a PSS Network: An Empirical Investigation

Guo

et al. 2015

Procedia CIRP

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“…PSS is a generic approach that is focused on the role of agreements and contracts in order to manage the life cycle of customer solution [25]. For a manufacturer, the PSS business model can be a source of value creation through efficient servitization and production processes which result in a profitable operation [26].…”

Section: Development Of Pss-oriented Alternatives Of the Business Modelmentioning

confidence: 99%

Development of a PSS-oriented Business Model for Customized Production in Healthcare

Pourabdollahian¹,

Copani²

2015

Procedia CIRP

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In recent years Mass Customization has been considered as a proper strategy to provide customers with individualized products with a reasonable price. Meanwhile, the trends of aging population and rapid technological evolution have initiated the interest of healthcare sector to production of customized medical devices. Pursuit of such a strategy can result in introduction of manufacturing operations of customized medical devices inside the hospitals. To this end, an innovative business model is required to facilitate and support such a shift by focusing on both product and service perspectives and hence taking into account an integrated product-service system approach. This paper aims at introducing a PSS-oriented business model to support customized production by hospitals. Moreover, a qualitative analysis of pros and cons of each business model configuration is presented in the paper. Eventually, considering each configuration along with its benefits and challenges, the hospital selects the most proper business model base on its strategy and long-term oriented objectives.

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Section: Introductionmentioning

confidence: 99%

“…The terms such as Product-Service (PS), product-related services or full-services are interchangeably used to designate the integrated of PS offerings [3] for selling functions. Functionality describes the ability of integrated PS [4] to provide the ability, usability, or purpose of it, rather than the physical artifact.PS firms move from traditional selling artifact manufactured to combination of services and products to enhance customer loyalty by having long-term business relationship with customers [5] and offer sustainable solutions [6]. Subsequently, PS enhance existing customer value [7] generate more profit [8] and reduce environmental effect [9].…”

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confidence: 99%

Knowledge Creation in an Integrated Product-Service

Yusoff¹,

Azizan²

2015

IJKE

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Abstract-The paper is about the investigation of how new knowledge is created when customer knowledge captured during the use-phase and retirement stage, and firm internal knowledge in an integrated product-service development cycle. Customer knowledge is integrated with firm-internal knowledge and converted into new ideas or solutions through knowledge conversion process, as such enhance the customer value proposition in terms of product and service performance. The main contributions to the literature are threefold. First, we provide how customer knowledge captured from other product life cycle and firm-owned knowledge towards affect new knowledge creation in developing an integrated product-service design. Second, we provide evidence new knowledge creation in an integrated product-service design is crucial in enhancing customer value proposition in terms of product and service performance. Third, we offer knowledge creation process in an integrated product-service design as an important determinant for product-service performance. IndexTerms-Product-service, knowledge creation, product-service performance, SECI. I. INTRODUCTIONIn functional economy, functional sales is addressed rather than the physical product [1], which getting much attention, particularly in developed countries [2]. The terms such as Product-Service (PS), product-related services or full-services are interchangeably used to designate the integrated of PS offerings [3] for selling functions. Functionality describes the ability of integrated PS [4] to provide the ability, usability, or purpose of it, rather than the physical artifact.PS firms move from traditional selling artifact manufactured to combination of services and products to enhance customer loyalty by having long-term business relationship with customers [5] and offer sustainable solutions [6]. Subsequently, PS enhance existing customer value [7] generate more profit [8] and reduce environmental effect [9]. Flexibility becomes crucial issue as any specific product can be combined with services to meet customer requirement through distinct operational processes [10], [11]. Customer's experience are explored to improve existing firm core product concept and manufacturing capabilities [12], reduce the needs for service throughout the product usage phase. Hence, PS focus on lengthening the durability of a PS which reduce material/resource usage but at the same time retain the quality [13]. Exploring customer's experience (CK) and exploiting firm internal knowledge (FIK) gathered from each phase of new PS development are crucial to integrate product Manuscript received May 4, 2015; revised August 25, 2015. The authors are with the University Malaysia Pahang, Malaysia (e-mail: anisyus@yahoo.com).functionality and its related services into one solution may have opportunities to succeed [14]. A firm may choose to maintain internal knowledge if the firm is very competitive and at strong position in the industry which that knowledge is sufficient [15]. Explorative and exploitative learnin...

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Readiness assessment of collaborative networked organisations for integrated product and service delivery

Cited by 59 publications

References 36 publications

Relationship between Intangible Capital, Knowledge and Maintenance Performance in a PSS Network: An Empirical Investigation

Relationship between Intangible Capital, Knowledge and Maintenance Performance in a PSS Network: An Empirical Investigation

Development of a PSS-oriented Business Model for Customized Production in Healthcare

Knowledge Creation in an Integrated Product-Service

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