Journal of Health Care for the Poor and Underserved volume 17, issue 1, P116-127 2006 DOI: 10.1353/hpu.2006.0026 View full text
Sue Kaplan, Neil S. Calman, Maxine Golub, Joyce H. Davis, Charmaine Ruddock, John Billings

Abstract: This study seeks to understand the perspective of Black and Hispanic/Latino residents of the South Bronx, New York, on the causes of persistent racial and ethnic disparities in health outcomes. In particular, it focuses on how people who live in this community perceive and interact with the health care system. Findings from 9 focus groups with 110 participants revealed a deep and pervasive distrust of the health care system and a sense of being disrespected, exacerbated by difficulties that patients experience…

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