volume 5, issue 1, P67-83 2019
DOI: 10.1108/mabr-09-2019-0035
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Pasquale Legato, Rina Mary Mazza

Abstract: Purpose The use of queueing network models was stimulated by the appearance (1975) of the exact product form solution of a class of open, closed and mixed queueing networks obeying the local balance principle and solved, a few years later, by the popular mean value analysis algorithm (1980). Since then, research efforts have been produced to approximate solutions for non-exponential services and non-pure random mechanisms in customer processing and routing. The purpose of this paper is to examine the suitabil…

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