Quality of Public Service One-Stop Administration System Southeast Sulawesi Province

Abstract

Government organizations have a strategic position in providing quality public services. The quality of public services plays a central role in the happiness of citizens, sustainability, and growth of communities, regions, and nations. Public service is the essence of a democratic system that reflects the quality of a democratic system theoretically and strives as much as possible to provide quality public services. This study aims to analyze the quality of public services for the One-Stop Administration of the Southeast Sulawesi Province, which lasted for three months, from October to December 2021. The population of this study was all civil servants at the Office of the One-Roof Administration of Southeast Sulawesi Province totaling 125 people The research sample was 56 people using a questionnaire which was then analyzed descriptively. The results of the study show that the quality of public services is in the "good" category, meaning that employees provide services to the community with easy access, speed of provision, responsiveness, service communication, and cost-effectiveness.