“…Phase 2: 85% of the studies stated that data and information had been gathered to inform the PM exercise as a substitute for (55%), or in addition to (30%), the group knowledge generated in the facilitated process mapping sessions. This included evidence-based best practice recommendations [ 34 – 155 ], interviews [ 64 , 73 – 148 , 154 , 156 , 158 , 160 ], and more detailed approaches such as observations, operational data collection, time-and-motion studies, and video footage [ 48 , 78 – 81 , 141 , 143 – 146 , 150 , 159 , 163 – 169 ].…”