volume 13, issue 4, Pe0195269 2018
DOI: 10.1371/journal.pone.0195269
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Abstract: BackgroundDelivery of effective healthcare is contingent on the quality of communication between the patient and the healthcare provider. Little is known about primary healthcare providers’ perceptions of communication with patients in Rwanda.AimTo explore providers’ perceptions of patient-provider communication (PPC) and analyse the ways in which providers present and reflect on communication practice and problems.MethodsQualitative, in-depth, semi structured interviews with nine primary health care providers…

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