“…By studying the dynamics of this system, which allows the creation of strategies and protocols within the organization, makes possible the evaluation of the processes that are immersed within this organizational system. Authors such as Giuseppe & Pérez (2015) argue that a protocol can be a strategy that allows existence of an adequate organization within small systems such as family businesses, because it responds to the strong need of family companies to neutralize conflicts and difficulties of any kind. In this sense, it is clear that there must be rules and criteria agreed upon within the organization, which once promoted, defined and accepted, work as true statutes and internal codes.…”