Process management in hospitals: an empirically grounded maturity model

Cleven, Anne; Winter, Robert; Wortmann, Felix; Mettler, Tobias

doi:10.1007/s40685-014-0012-x

Cited by 27 publications

(26 citation statements)

References 56 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…The literature does not show a rigorous comprehensive framework to address complex and vast healthcare environments of developing countries (Künzle & Reichert, ), although there are attempts to advance models in developed countries (Cleven, Winter, Wortmann, & Mettler, ). Therefore, this research takes a pragmatic stance and describes and prescribes a low‐cost redesign approach through abstracting redesign principles successfully applied in a public hospital of a middle‐income country.…”

Section: Introductionmentioning

confidence: 99%

Applied business process management: An information systems approach to improve service delivery in public hospitals of low‐ and middle‐income countries

Seymour

Mwalemba

Weimann

2019

E J Info Sys Dev Countries

View full text Add to dashboard Cite

South African public hospitals are faced with many challenges comprising inefficient processes, lack of digitalisation, severe austerity measures, and the rising burden of disease. Irrespective of the many existing initiatives in place, a critical challenge is the shortage of necessary resources required to fund, implement, and sustain new interventions. This deprives public hospitals from the efficiencies and quality of service experienced in private hospitals or other business entities. Through a case study strategy, this paper has abstracted two practice contributions. First, it describes and prescribes a low‐cost approach in which business process redesign was applied in a public hospital through a partnership between the hospital and a higher learning institution. The initiative involved third year students majoring in Information Systems performing, as part of their class project, process analysis at the hospital at no cost to the hospital other than their employees' time. The second contribution is a priority list of redesign and lean management principles that were abstracted from these initiatives. These include improving staff training, distributing and adhering to up‐to‐date standard operating procedures, performing tasks in parallel rather than in series, reducing handovers by avoiding certain tasks, incentivizing use of existing mobile software by doctors, developing low‐cost task automation solutions such as Microsoft Office applications, redesigning and standardizing forms, capturing data at source electronically rather than later, redesigning physical spaces, and improved key performance indicators and reporting. The study confirms the usefulness of this collaborative business process redesign approach for public hospitals as stakeholders got relevant information and practical, low‐cost, creative solutions with the potential to improve efficiencies and subsequently service delivery.

show abstract

Section: Introductionmentioning

confidence: 99%

Applied business process management: An information systems approach to improve service delivery in public hospitals of low‐ and middle‐income countries

Seymour

Mwalemba

Weimann

2019

E J Info Sys Dev Countries

View full text Add to dashboard Cite

show abstract

“…The maturity "component" it may be an object, a system or a person. (Antunes et al, 2014;Brooks et al 2015;Cleven et al 2014;Hammers et al, 2017;Introna et al, 2014;Karni et al, 2013;Mayer & Fagundes, 2009;Mettler & Rohner, 2009;Proença et al, 2017; T. L. Reis et al, 2017;Vezzetti et al 2014) Capability A Capability is characterized as the ability of an organization to produce value. Organizations use their capabilities strategically to improve their "abilities" to another level of efficient and effective.…”

Section: Concepts Description Referencesmentioning

confidence: 99%

“…(Antunes et al, 2014;Brooks et al, 2015;J. Carvalho et al, 2018;Cleven et al, 2014;Frick et al 2013;Introna et al, 2014;Lahrmann et al, 2010;Mettler & Rohner, 2009;Nord et al, 2016;Serenko et al 2016;Vezzetti et al, 2014) Table 10: Types of Improvement/Implementation Path…”

Section: Concepts Description Referencesmentioning

confidence: 99%

“…This model help organizations to characterize the "overall state of the organization's capabilities". (Antunes et al, 2014;Cleven et al, 2014;Finnerty et al 2017;Karni et al, 2013;Kayaga et al 2013;Lahrmann et al, 2010;Mayer & Fagundes, 2009;Picard et al, 2015) Continuous In continuous path is the description of the procedures to improve/evaluate individually each capability of a domain to improve. Each capability can be at different maturity level.…”

Section: Stagedmentioning

confidence: 99%

See 1 more Smart Citation

Improvement of IT Infrastructure Management by Using Configuration Management and Maturity Models: A Systematic Literature Review and a Critical Analysis

Serrano

Pereira

2020

Organizacija

View full text Add to dashboard Cite

Background and purpose: This research aims to investigate which benefits one may expect using Maturity Models in Configuration Management (CM) domain. CM is a support process that helps organizations have better management of their infrastructure. Its importance, in the Information Technology (IT) domain, has increased in recent years, despite this process not being technologically new, and the fact that many organizations implement this process in a haphazard way, which results in it not producing the benefits that it should produce. With the intention of assessing and improving the organizations’ IT processes practices and capabilities, MMs have been developed and implemented. However, the application of MM in the CM domain is yet to be explored.Design/Methodology/Approach: Two Systematic Literature Reviews (SLRs) and a Critical Analysis were performed. In sum, 80 scientific articles of the most rated conferences and scientific journals were analyzed and conclusions were drawn.Results: This research concludes that despite the CM process being badly implemented, using a MM this process could decrease operational costs and increase the quality management of the infrastructure.Conclusion: However, no MM has been developed so far for the CM process practices. This MM would be a viable support tool for the IT organizations providers since this would help organizations have a mature CM process and better control of their IT infrastructure. Therefore, the existence of a MM for the CM domain would be a welcome advancement that should be developed in the future.

show abstract

“…Most notably, adoption of new technologies has advanced rapidly in areas where it facilitates the care and cure of diseases. Despite the growing complexity of medical treatments and the increased pressure to perform more efficiently and cost‐effectively (Cleven, Winter, Wortmann, & Mettler, ), PSN have not yet received great attention as possible solution for improving collaborative medical decision making and knowledge exchange in medical practice.…”

Section: Introductionmentioning

confidence: 99%

Contextualizing a professional social network for health care: Experiences from an action design research study

Mettler

2017

Information Systems Journal

Self Cite

View full text Add to dashboard Cite

Professional social networks (PSN) are online environments where practitioners can present themselves, get in contact and socialize with coworkers, share and discuss ideas, or exchange business‐related knowledge. Despite the fact that collaboration and information sharing are becoming more relevant for delivering high‐quality services, PSN are not yet widely adopted in complex domains such as health care. While most of the literature is still focusing on the exposition of the unbound potential of PSN, this paper seeks to clarify the question of how to capture and manage the professional identity of an industry such that PSN can be purposefully anchored in the working context. Following an Action Design Research approach, we describe practical design propositions and possible tensions along the contextualization of a PSN, which was specifically catered for improving interprofessional and interorganizational collaboration in and between hospitals. We identify several implications for future research. In particular, we explain intended and unintended uses of PSN in hospitals and provide metaphors for explaining possible alternative understandings of domain engineering.

show abstract

Process management in hospitals: an empirically grounded maturity model

Cited by 27 publications

References 56 publications

Applied business process management: An information systems approach to improve service delivery in public hospitals of low‐ and middle‐income countries

Applied business process management: An information systems approach to improve service delivery in public hospitals of low‐ and middle‐income countries

Improvement of IT Infrastructure Management by Using Configuration Management and Maturity Models: A Systematic Literature Review and a Critical Analysis

Contextualizing a professional social network for health care: Experiences from an action design research study

Contact Info

Product

Resources

About