2011
DOI: 10.1109/edocw.2011.22
View full text
|
Sign up to set email alerts
|
Share

Abstract: Abstract-Business processes spanning across organizational boundaries inside and outside an enterprise are increasingly becoming common practice in today's networked business environments. Service level agreements (SLAs) are negotiated between enterprises to measure, ensure and enforce service fulfillment and quality in this dynamic context. Often, SLA violations are directly associated with penalty costs, making it crucial to stick to agreed SLAs and proactively intervene in case of potential violations. Thu…

Expand abstract

Search citation statements

Order By: Relevance

Citation Types

0
14
0

Paper Sections

0
0
0
0
0

Publication Types

0
0
0
0

Relationship

0
0

Authors

Journals