Positioning Patient Status Monitors in a Family Waiting Room

Margolies, Rebecca; Gurnaney, Harshad; Egeth, Marc; Fink, Nicole; Soosaar, Jennifer; Shames, Adam; Rehman, Mohamed A.

doi:10.1177/1937586714566407

Cited by 3 publications

(3 citation statements)

References 6 publications

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“…Pediatric populations depend more on their parents or guardians for comfort than other patient populations. Technology features such as display monitors with patient status information may help connect families to patients receiving care (Margolies et al, 2015).…”

Section: The Built Environment Of Healthcare Facilities and Anxietymentioning

confidence: 99%

Design of Pediatric Outpatient Procedure Environments: A Pilot Study to Understand the Perceptions of Patients and Their Parents

Goel,

Mihandoust,

Joseph

et al. 2024

HERD

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Objective: To understand parent and child perception of spaces experienced during outpatient procedures and to measure their anxiety in these spaces. Background: Same-day procedures are becoming prevalent among children in the United States. While studies conducted in different types of healthcare settings show that the physical environment influences healthcare experiences of patients, there is a lack of research on patient and family perceptions of the physical environment of the outpatient centers where such procedures are conducted. Methods: This study used ecological momentary assessment to collect patient experience and anxiety data at different points during the patient’s journey through an ambulatory surgical center where pediatric gastrointestinal (GI) procedures were performed. Objective and subjective measures of anxiety were collected. A Qualtrics survey asked participants’ perceptions about four spaces—waiting, preprocedure, procedure, and recovery. Results: Child participants reported liking murals, double chairs, patient beds, wall color, and access to a television. They disliked medical equipment and lack of child-friendly furniture. Most parents liked the murals, access to a television, and nature photos, while disliking the lack of privacy, lack of toys in waiting areas, and lack of child-friendly furniture. On average, both children and parents experienced the highest anxiety levels before and during the procedure and the lowest during recovery. Between the four spaces, no significant differences were observed in the heart rate variability and skin conductance responses for both groups. Conclusions: Despite the outpatient nature of the procedures, participants experienced anxiety before the GI procedure. Comfortable design features that provide distractions are preferred by children and their parents.

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Section: The Built Environment Of Healthcare Facilities and Anxietymentioning

confidence: 99%

Design of Pediatric Outpatient Procedure Environments: A Pilot Study to Understand the Perceptions of Patients and Their Parents

Goel,

Mihandoust,

Joseph

et al. 2024

HERD

View full text Add to dashboard Cite

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“…Reduced crowding can also improve the healing effect of pediatric healthcare environments (Gaminiesfahani et al, 2020). Monitors were considered a positive distraction in clinical exam rooms (Zamani & Harper, 2019), and the readability and usability of patient status monitors are important factors to reduce stress for families (Margolies et al, 2015).…”

Section: Furniture Monitor Size and Signagementioning

confidence: 99%

“…In summary, with regard to waiting areas, previous studies have focused on experimental studies, such as the impact of an interactive media display (Biddiss et al, 2013; Pati & Nanda, 2011), visual art (Cusack et al, 2010; Nanda, Chanaud, et al, 2012), scents and music (Fenko & Loock, 2014), artificial greenery (Blaschke et al, 2017), and nature sounds (Largo-Wight et al, 2016) on patients and family members in waiting areas. Other studies have focused on the care partners’ seat selections in an outpatient waiting area using virtual reality (Jafarifiroozabadi et al, 2020), the relationship between the level of transparency and people’s preferences (Jiang et al, 2017), the position of patient status displays (Margolies et al, 2015), and comparison of interior design between new waiting areas and traditional environments (Leather et al, 2003).…”

Section: Furniture Monitor Size and Signagementioning

confidence: 99%

Study of the Physical Environment of Waiting Areas and Its Effects on Patient Satisfaction, Experience, Perceived Waiting Time, and Behavior in China

Xuan

Chen

et al. 2021

HERD

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Objectives: This study examines the physical environment in the outpatient waiting area and its effects on overall satisfaction, experience, perceived waiting time, and behavior. Background: Waiting can be a frustrating experience for patients. Previous studies on waiting areas in hospitals have been rooted mainly in the Western cultural context, and research focusing on the impact of the physical environment on the waiting experience with the denser patient concentration in China is important. Methods: Physical environment measurements, observations, and questionnaire surveys were employed. Results: The actual lighting intensity and sound level did not meet the national standards. Sound level and satisfaction with the size of the waiting area, signage system, and visual art on the wall were significant predictors ( R 2 = .463, p = .000) for overall satisfaction. Experiences related to the size of the waiting area, seating, signage system, and restrooms were significant predictors ( R 2 = .373, p = .000) of overall waiting experience. The experience related to the acoustic environment (β = −.184, p = .006) had a significant relationship with perceived waiting time. The increase in participants’ behaviors of looking out of a window and the decrease in looking at other people, looking around, dozing, and looking at a wall might result from a substantial increase in lighting and the availability of a nature view from the window. Conclusions: The effect of the physical setting of waiting areas may positively impact patient satisfaction, waiting experience, perceived waiting time, and behavior, which has implications for patient-centered design.

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Human Factors Engineering: Status, Interventions, Future Directions in Pediatrics

Ponnala

Rivera

2019

Curr Treat Options Peds

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Positioning Patient Status Monitors in a Family Waiting Room

Abstract: Seemingly trivial decisions like where in a waiting room to place monitors can be informed by careful data collection and the consequences can observably impact communication between hospital staff and family members waiting for loved ones in surgery.

Cited by 3 publications

References 6 publications

Design of Pediatric Outpatient Procedure Environments: A Pilot Study to Understand the Perceptions of Patients and Their Parents

Design of Pediatric Outpatient Procedure Environments: A Pilot Study to Understand the Perceptions of Patients and Their Parents

Study of the Physical Environment of Waiting Areas and Its Effects on Patient Satisfaction, Experience, Perceived Waiting Time, and Behavior in China

Human Factors Engineering: Status, Interventions, Future Directions in Pediatrics

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