Mike Bourne, Monica Franco-Santos, Pietro Micheli, Andrey Pavlov
Abstract:Despite changes in tools and practices, the conceptual foundations of performance measurement and management (PMM) are still predominantly rooted in control systems research. While PMM approaches have delivered significant organizational benefits, including creating alignment, supporting monitoring and control, and enabling prediction and optimization of resource allocation, this paper argues that this paradigm is not capable of responding to increasingly complex and highly uncertain organizational environment…
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