volume 22, issue 2, P130-145 2018
DOI: 10.1108/mbe-07-2017-0040
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Alessandro Stefanini, Davide Aloini, Elisabetta Benevento, Riccardo Dulmin, Valeria Mininno

Abstract: Purpose This paper aims to investigate the process performances in Emergency Departments (EDs) with a novel data-driven approach, permitting to discover the entire patient-flow, deploy the performances in term of time and resources on the activities and flows and identify process deviations and critical bottlenecks. Moreover, the use of this methodology in real time might dynamically provide a picture of the current situation inside the ED in term of waiting times, crowding, resources, etc., supporting the ma…

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