Perceptions of tutors and students on affectivity and conflict mediation in an e learning course for the Brazilian police / Percepciones de tutores y alumnos acerca de la afectividad en la mediación de conflictos en un curso a distancia de la policía

Abstract

Percepciones de tutores y alumnos acerca de la afectividad en la mediación de conflictos en un curso a distancia de la policía brasileña AbstractConflicts are inherent to human relations and should not be ignored; however, they are a lesser component in e-learning discussion. The role of the tutor and the importance of affectivity in conflict mediation in a course offered to Military Police sergeants of a Brazilian state were studied. The perceptions of seven tutors and sixty-four students were collected in a questionnaire prepared with Google Forms. For those subjected to it, conflicts in the virtual learning environment were not common, probably due to the fact that the interactions between students and tutors were considered respectful and friendly. Nevertheless, they expressed their views on which actions were expected in the event of a conflict. In the event of a conflict between students, the tutor should act as a mediator, in an impartial, friendly and firm manner; in a studentandtutor event, one should seek conciliation and consensus through dialogue, although the placement of a temporary mediator was considered unnecessary. Both tutors and students felt that affectivity would help reduce or mediate conflicts. In the understanding of the students, keeping relations based on ethics and on mutual acceptance and respect would mitigate conflicts between colleagues. Friendliness was chosen as the most important social-affective competence a tutor should rely on in conflict mediation.Keywords: e-learning; affectivity; conflict; tutor; student. ResumenLos conflictos son inherentes a las relaciones humanas y no deben ser ignorados, sin embargo, son escasamente abordados en educación a distancia. En este trabajo se investigó el papel del tutor y la importancia de la afectividad en la mediación de conflictos, en un curso de sargentos de una escuela virtual para la cualificación profesional de la policía militar de