Perceptions of a virtual interview process for pharmacy residents during the COVID-19 pandemic: A multisite survey of residency candidates, preceptors, and residency program directors

Abstract

Disclaimer In an effort to expedite the publication of articles related to the COVID-19 pandemic, AJHP is posting these manuscripts online as soon as possible after acceptance. Accepted manuscripts have been peer-reviewed and copyedited, but are posted online before technical formatting and author proofing. These manuscripts are not the final version of record and will be replaced with the final article (formatted per AJHP style and proofed by the authors) at a later time. Purpose To describe the perceptions of residency candidates, residency practitioners (current residents and preceptors), and residency program directors (RPDs) regarding a virtual interview process for pharmacy residency programs across multiple institutions. Methods In May 2021, an anonymous web-based questionnaire characterizing perceptions of the virtual interview process used during the coronavirus disease 2019 (COVID-19) pandemic was distributed to residency candidates, residency practitioners, and RPDs across 13 institutions. Quantitative responses measured on a 5-point Likert scale were summarized with descriptive statistics, and open-ended questions were analyzed using thematic qualitative methods. Results 236 residency candidates and 253 residency practitioners/RPDs completed the questionnaire, yielding response rates of 27.8% (236 of 848), and 38.1% (253 of 663), respectively. Overall, both groups perceived the virtual interview format positively. When asked whether virtual interviews should replace in-person interviews moving forward, 60.0% (18 of 30) of RPDs indicated they agreed or strongly agreed, whereas only 30.5% (61 of 200) of current preceptors/residents and 28.7% (66 of 230) of residency candidates agreed or strongly agreed. Thematic analysis of qualitative responses revealed that while virtual interviews were easier logistically, the lack of in-person interactions was a common concern for many stakeholders. Lastly, the majority (65.0%) of residency candidates reported greater than $1,000 in savings with virtual interviews. Conclusion Virtual interviews offered logistical and financial benefits. The majority of RPDs were in favor of offering virtual interviews to replace in-person interviews, whereas the majority of residency candidates and practitioners preferred on-site interviews. As restrictions persist with the ongoing pandemic, our results provide insight into best practices for virtual pharmacy residency interviews.

Reply to comment on “Evaluation of pharmacy residency recruitment and interview processes during the COVID‐19 pandemic”

“…1,2 We agree that there are benefits to virtual recruitment, as evidenced by the cited work. 3,4 However, the decisions on whether to move to virtual versus hybrid versus onsite residency recruitment and interviews postpandemic are complex and multifactorial. Because we are still acclimating in this post-pandemic world, it may not be feasible to go back to a "one-size-fits-all" approach.…”

Comment on “Evaluation of pharmacy residency recruitment and interview processes during the COVID‐19 pandemic”

“…1 In contrast, Beechinor et al found a majority of programs preferred virtual interviews. 2 Benefits of virtual interviews were identified by both studies including reduced cost, anxiety, and time, and increased flexibility. 1,2 Alternatively, onsite interviews reduce technology issues, allow practice site tours, and increase socialization.…”

“…2 Benefits of virtual interviews were identified by both studies including reduced cost, anxiety, and time, and increased flexibility. 1,2 Alternatively, onsite interviews reduce technology issues, allow practice site tours, and increase socialization. 1,2 Advantages of virtual interviews, namely, reduced cost (estimated >$1000/applicant), 2 benefit applicants significantly.…”

“…1,2 Alternatively, onsite interviews reduce technology issues, allow practice site tours, and increase socialization. 1,2 Advantages of virtual interviews, namely, reduced cost (estimated >$1000/applicant), 2 benefit applicants significantly. Cost reduction can be particularly impactful for underrepresented minorities; therefore, virtual interviews are likely advantageous for diversity, equity, and inclusion (DEI) efforts, therefore optimizing virtual interviews is worth exploring.…”

“…5 While applicants in both studies and programs in Wingler's study preferred onsite interviews, 50%-80% of residents and programs were confident ranking after virtual interviews. 1,2 Given the benefits of virtual interviews and opportunities to address their challenges, programs should work toward optimizing virtual recruitment. The associated reduced candidate costs and potential benefits for DEI cannot be overlooked.…”