volume 21, issue 1, P50-64 2017
DOI: 10.1108/mbe-08-2015-0044
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Flevy Lasrado

Abstract: Purpose Although studies of national quality awards and their benefits in fostering organizational excellence are ample in many countries, such relevant studies are rare in United Arab Emirates (UAE). The UAE launched its Business Excellence Awards for the private and public sectors almost two decades ago. The purpose of this study, therefore, is to shed light on benefits that UAE organizations have experienced through the Dubai Quality Award (DQA) and to understand the adoption of key DQA implementation fact…

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