Perancangan Blueprint Arsitektur Perusahaan Layanan LKP ITEC Mataram Menggunakan Kerangka Zachman dan ITIL V4

Abstract

The ITEC Mataram Training and Course Institution (LKP) currently faces challenges in conventional administrative governance and the absence of an integrated Learning Management System (LMS) platform. This situation results in suboptimal service quality and operational efficiency. This study aims to design an Enterprise Architecture (EA) as a blueprint for the digital transformation of services at LKP ITEC Mataram. The approach used is a mixed-methods design with a Concurrent Triangulation Strategy. The evaluation of existing governance is measured using the ITSM Maturity Model based on ITIL v4, which is statistically validated using SmartPLS. The mixed methods approach with the Concurrent Triangulation Strategy is chosen to combine qualitative mapping of organizational architecture and quantitative validation of service maturity levels simultaneously. The measurement results indicate a service maturity index (As-Is) of 3.313, leaving a gap of 1.687 towards the target Level 5 (Optimizing). This gap is bridged through system design using the 6x6 Zachman Framework matrix synergized with ITIL v4. The output of the research includes an architectural blueprint and user interface (UI) design for the Learning Management System (LMS). The practical implementation of this blueprint provides a structured guide for institutions in digitizing administrative processes, eliminating redundancy in manual work, and creating standardized and measurable IT service governance.