Pengaruh Beban Kerja dan Keseimbangan Kehidupan Kerja terhadap Kinerja Karyawan melalui Kepuasan Kerja pada Perawat Instalasi Cendana RSUD Dr. Moewardi Surakarta

Abstract

Nurses are healthcare professionals who play a crucial role in the establishment of a high-quality hospital. A nurse’s performance refers to the quality of work outcomes achieved by an employee in fulfilling their responsibilities. Therefore, a hospital's efforts to improve employee performance must be prioritized to ensure the presence of competent and high-performing staff. This study aims to analyze the direct relationship between workload, job satisfaction, and work-life balance on employee performance, as well as the indirect relationship between workload and work-life balance on nurses' performance mediated by job satisfaction at the Cenadan Unit of Moewardi Regional General Hospital, Surakarta. The research method used is a quantitative approach with a census technique involving 93 nurses as respondents. Data were collected using a questionnaire distributed via Google Forms. The data were processed using multivariate analysis with PLS-SEM method and SmartPLS software. The results indicate that workload has a negative effect on job satisfaction, while work-life balance has a positive effect. Job satisfaction positively influences employee performance and mediates the effect of workload and work-life balance on performance. This study provides theoretical contributions to the development of hospital administration science and practical recommendations for hospital management in optimizing human resource management.