Patients' satisfaction with the quality of nursing care provided: The Saudi experience

Abstract

Patient's satisfaction has emerged as a central focus of health-care delivery during the last decades, and nursing care became one significant component of patient's satisfaction. The purpose of this study is to examine patients' satisfaction with quality of nursing care provided in Saudi Arabia. Cross-sectional descriptive correctional design was used to recruit 100 patients from one regional hospital in Saudi Arabia. Data collected using structured interview from patients related to six dimensions of nursing care. Patients had a high level of satisfaction with nursing care provided (86% agreement rate). Language (56% disagreement rate), discharge information (56% disagreement rate) and availability (20% disagreement rate) have been identified with the lowest rates of patients satisfaction. Nursing leaders and health-care administrators need to maintain quality nursing care and develop strategies for improving nursing care emphasizing language as barrier and strategies of information dissemination.

Nurses' Knowledge and Skills to Manage Patients with Psychological Distress in Emergency Departments

“…The study signifies the importance of clinical courses on psychological distress and its positive outcomes on the abilities of nurses to manage psychological distress at EDs. In addition, many studies have also emphasized the importance of training and its positive impact on nurses' knowledge and quality of nursing care [29]. In Jordan, emergency care has different kinds of concepts, in general, emergency care has minor non-acute and severe acute kind of cases and is not specialized as a trauma center.…”

Factors influencing hospitalized patients’ perception of individualized nursing care: a cross-sectional study

“…These results are in line with those evaluating influencing factors on patient satisfaction with care, which can be regarded as an outcome of individualized care [ 10 , 16 ]. Higher age [ 17 – 20 ], gender (male) [ 18 , 20 – 22 ], lower educational or socio-economic level [ 20 – 23 ] and better health status or quality of life [ 17 , 24 ] are factors associated with better patient satisfaction with nursing care.…”

The effect of nurse staffing patterns on patient satisfaction and needs: a cross-sectional study

“…These findings are confusing; therefore, the major predictors of patient satisfaction should be considered. Some authors (Berg et al., ; Papastavrou et al., ) stated that the most important factors that influence patient satisfaction are perceived nurse caring, nursing kindness, and the technical aspects of care; others focused on individual patient characteristics (Atallah et al., ; Ham, Peck, Moon, & Yeom, ; Laal, ). In this study, the results show that neither age nor gender was significantly associated with patient satisfaction.…”