Patients’ Perceptions of Care Are Associated With Quality of Hospital Care

Abstract

Favorable patient experience and low complication rates have been proposed as essential components of patient-centered medical care. Patients' perception of care is a key performance metric and is used to determine payments to hospitals. It is unclear if there is a correlation between technical quality of care and patient satisfaction. The study authors correlated patient perceptions of care measured by the Hospital Consumer Assessment of Healthcare Providers and Systems scores with accepted quality of care indicators. The Hospital Compare database (4605 hospitals) was used to examine complication rates and patient-reported experience for hospitals across the nation in 2011. The majority of the correlations demonstrated an inverse relationship between patient experience and complication rates. This negative correlation suggests that reducing these complications can lead to a better hospital experience. Overall, these results suggest that patient experience is generally correlated with the quality of care provided.

Psychological and Socio-Economic Factors Affecting Social Sustainability through Impacts on Perceived Health Care Quality and Public Health: The Case of Vietnam

“…When patients feel that medical facilities in a hospital are dependable, they will be willing to pay a higher price, corresponding to with what they receive [39]. Conversely, when they pay high costs, it is usually for better service which will in turn make them rate health care quality higher.…”

Official definitions for undesirable medical events

“…A complication is however considered as “uncommon”, “error” or even “failure of therapy” and negatively affects the patient’s perception of the quality of delivered care [17–19]. Nevertheless, discrimination between the two definitions was poor among the present study population.…”

Identifying Primary Care Pathways from Quality of Care to Outcomes and Satisfaction Using Structural Equation Modeling

“…; Stein et al. ) positive associations. The positive association observed in our study does not support the idea that encouraging doctors to concentrate on technical aspects of care and incentive schemes such as the QOF will lead to deterioration in the doctor–patient relationship, or vice versa.…”