2000
DOI: 10.1007/s002780000094
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Patientenzufriedenheit - ein Maß für Behandlungserfolg?

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Cited by 40 publications
(24 citation statements)
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“…Reuter/Scholl/Sillem/Hasenburg/Härter sons were mostly due to medical treatment or in-patient rehabilitation programs. The patients were highly satisfied with the therapeutic treatment they received (overall scale of the ZUF-8 with a mean of 28.5 (standard deviation (SD) 3.2)), which is clearly above the validated cut-off point of 24 [23]. Furthermore, different aspects of the group therapy (e.g.…”
Section: Benefitsmentioning
confidence: 91%
“…Reuter/Scholl/Sillem/Hasenburg/Härter sons were mostly due to medical treatment or in-patient rehabilitation programs. The patients were highly satisfied with the therapeutic treatment they received (overall scale of the ZUF-8 with a mean of 28.5 (standard deviation (SD) 3.2)), which is clearly above the validated cut-off point of 24 [23]. Furthermore, different aspects of the group therapy (e.g.…”
Section: Benefitsmentioning
confidence: 91%
“…Additionally, the empirical analysis is complicated by little variation in the patient satisfaction measure because of high satisfaction rates of patients [49] and a response bias, because dying patients and patients with severe post-acute complications are less likely to take part in a survey. However, both efficient and inefficient departments are similarly affected by these potential biases and, therefore, conclusions can still be drawn from our results.…”
Section: Limitationsmentioning
confidence: 99%
“…The 8 items are rated on a 4-point Likert-scale. The total score can range from 8 to 32, with a cut-off value of 24 [68] to grade a person as dissatisfied. Cronbach's alpha in the present study was .94.…”
Section: Client Satisfaction and System Usabilitymentioning
confidence: 99%