Patient satisfaction with healthcare services: Bangladesh perspective

Abstract

<p>Patient satisfaction is a useful measure for providing a quality benchmark for healthcare services. Concern about the quality of healthcare services in Bangladesh has led to a loss of confidence in healthcare providers, low use of public health facilities and increased outflows of patients from Bangladesh to hospitals abroad. The key obstacles to access to health services are insufficient infrastructure and poor quality of existing facilities, lack of medical equipment, scarcity of doctors due to high patient load, long distance to the facilities and long waiting times until facilities have been reached, very short appointment hours, lack of empathy of health professionals, their generally callous and casual attitude, aggressive pursuit of monetary gains, poor levels of competence and, occasionally, disregard for the suffering that patients endure without being able to voice their concerns-all of these service failures are reported frequently in the print media. Such failures can play a powerful role in shaping patients’ negative attitudes and dissatisfaction with healthcare service providers and healthcare itself.</p>

Questionnaire for the Patient's Health in the Dental Anamnesis

“…Patient satisfaction is a useful measure for monitoring the indicator as the quality of health services [12]. In health institutions, patient satisfaction can be widely used to determine the quality of health services [13].…”

The importance of evaluating inpatients? satisfaction with emphasis on the aspect of confidence

“…The results provided valuable information for improving the patients' satisfaction in these wards. Mohiuddin (2020) assessed the quality of healthcare and patient satisfaction in Bangladesh. He emphasized the causal connection -a higher level of patient satisfaction also affects a higher confidence in the results of healthcare, and it also leads to the observance of the healthcare instructions that achieve better health results.…”

Factors Affecting the Satisfaction of Bangladeshi Medical Tourists

“…If a physician provides good quality care to the patient, the patient satisfaction level increases (Chen et al, 2016;Celik et al, 2014). Doctors' reliability personified doctors who appropriately understand and explain laboratory reports, identify the disease proficiently, provide right clarifications to queries, evidence-based guidelines as well as generate a sense of safety (Andaleeb et al, 2007). Bikker and Thompson, (2006) emphasize relational skills as a significant factor on patient satisfaction Bikker and Thompson (2006) emphasize relational skills as a significant factor on patient satisfaction.…”

“…Doctors' empathy denotes to the understanding of patients' physical and mental problems. Patients want doctors to be more concentrating, deliver personal care, and give mental support that may affect patients' satisfaction (Andaleeb et al, 2007).…”