Patient satisfaction with health care providers in South Africa: the influences of race and socioeconomic status

Myburgh, Neil; Solanki, Geetesh; Smith, Matthew J.; Lalloo, Ratilal

doi:10.1093/intqhc/mzi062

Cited by 85 publications

(79 citation statements)

References 19 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…Research examining patient satisfaction with health care provision in South Africa and, more specifically, the perceived quality of care given by the health care providers is limited (Myburgh et al, 2005). In this study, there were consistently significant differences regarding patient satisfaction between male and female patients across selected items in the various domains.…”

Section: Discussionmentioning

confidence: 55%

Patient Satisfaction with Primary Health Care Services in a Selected District Municipality of the Eastern Cape of South Africa

Phaswana‐Mafuya¹,

Davids²,

Senekal³

et al. 2011

Modern Approaches to Quality Control

View full text Add to dashboard Cite

Section: Discussionmentioning

confidence: 55%

Patient Satisfaction with Primary Health Care Services in a Selected District Municipality of the Eastern Cape of South Africa

Phaswana‐Mafuya¹,

Davids²,

Senekal³

et al. 2011

Modern Approaches to Quality Control

View full text Add to dashboard Cite

“…20 In South Africa, both socioeconomic status and race were found to be associated with satisfaction. 14 The expected correlations were not confi rmed in this research, possibly due to the homogeneity of the population's income (82.0% earning minimum wage or less per month per capita).…”

Section: Discussionmentioning

confidence: 56%

“…5 The level of satisfaction with dental services among the elderly people we evaluated was high, and higher still with those who accesses services offered by the SUS. A high level of satisfaction has previously been observed in both national and international studies, 9,14,16,20 independently of the form in which it was conceived and measured, whether from a quantitative or qualitative approach. 5 In this study, of those assisted by SUS, 95.4% were satisfi ed, similar to the value recorded among service users (89%) of the SUS in Belo Horizonte, MG, in the study by Lima-Costa & Loyola Filho.…”

Section: Discussionmentioning

confidence: 89%

Fatores associados à satisfação com serviços odontológicos entre idosos

Rodrigues

Silva²,

Caldeira

et al. 2012

Rev. Saúde Pública

View full text Add to dashboard Cite

OBJECTIVE:To analyze the prevalence of elderly users' satisfaction with dental care and associated factors. METHODS:Cross-sectional study conducted with 495 elderly individuals aged 65-74 years, without cognitive impairment according to the Mini-Mental State Examination, who used dental services of the municipality of Montes Claros (Southeastern Brazil) from 2008 to 2009. A two-stage cluster, complex probability sample was used. Trained/ calibrated professionals and students conducted tests and household interviews using handheld computers with software developed for this purpose. In the statistical analysis, with correction by design effect, PASW® Statistics 18.0 was utilized. To identify associations between satisfaction and the factors of interest, Poisson regression was conducted, estimating the prevalence ratio and the 95% confi dence interval (PR / 95%CI). RESULTS:Overall, 91.4% of the elderly were satisfi ed. Greater satisfaction was found among users of services of the Sistema Único de Saúde (SUSBrazil's National Health Service) (PR = 1.07; 95%CI 1.01;1.12); those who had access to information on how to avoid oral problems (PR = 1.09; 95%CI 1.02;1.16); those who did not use medicines (PR = 1.05; 95%CI 1.00;1.10); and those who rated the appearance of their teeth and gums as excellent or good (PR = 1.13; 95%CI 1.00;1.28). CONCLUSIONS:The elderly who access the service offered by SUS have greater satisfaction with dental treatment, as well as those who do not use medicines, those with better self-perception of the aesthetics of teeth and gums and those who have more access to information about how to prevent oral problems. Therefore, health care policies in the SUS have been presenting positive results.

show abstract

“…O instrumento designado a medir essa satisfação precisa ser baseado na compreensão do usuário quando expressa sua opinião sobre a natureza dos serviços que recebe. As expectativas dos usuários são dependentes do contexto do encontro clínico, da experiência passada e do conhecimento do paciente 7 . Entende-se por satisfação a percepção e a avaliação que o usuário tem sobre dimensões definidas dos serviços de saúde.…”

Section: Discussionunclassified

Avaliação de serviços de saúde bucal: um estudo comparativo

Brunhauser

Magro

Neves

2013

Rev. da Fac. de Odontologia, UPF

View full text Add to dashboard Cite

IntroduçãoDurante muitos anos, no Brasil, a inserção da saúde bucal e das práticas odontológicas no Sistema Único de Saúde (SUS) deu-se de forma paralela e afastada do processo de organização dos demais serviços de saúde. Atualmente, essa tendência vem sendo revertida, observando-se o esforço para promover uma maior integração da saúde bucal nos serviços de saúde em geral, a partir da conjugação de saberes e práticas que apontem para a promoção e vigilância em saúde, para revisão das práticas assistenciais que incorporam a abordagem familiar e a defesa da vida 1 . Com o surgimento da Saúde da Família como modelo de atenção reogarnizador da Atenção Primária à Saúde, verifica-se uma nova forma de atuar, com propostas para mudar toda a antiga concepção de atuação dos profissionais de saúde, passando a atuar na integralidade da assistência, de modo a tratar o indivíduo como sujeito dentro da sua realidade socioeconômica e cultural, considerando essa dimensão globalizante 2 . É relevante, pois, investigar quais são as ideias, os valores e as crenças desenvolvidas pelos usuários acerca do atual quadro de atenção à saúde, entendendo o usuário como um interlocutor válido e como agente social das próprias mudanças por meio de reflexão consciente e compartilhada do problema 3 . Além disso, a avaliação em saúde tem como propó-sito fundamental dar suporte a todo o processo decisório no âmbito do Sistema de Saúde e, por isso, deve subsidiar a identificação de problemas e a reorientação de ações e serviços desenvolvidos, avaliar a incorporação de novas práticas sanitárias na rotina de profissionais e mensurar o impacto das ações * Cirurgiã-dentista, graduada pela UPF, Passo Fundo -RS -Brasil

show abstract

Patient satisfaction with health care providers in South Africa: the influences of race and socioeconomic status

Cited by 85 publications

References 19 publications

Patient Satisfaction with Primary Health Care Services in a Selected District Municipality of the Eastern Cape of South Africa

Patient Satisfaction with Primary Health Care Services in a Selected District Municipality of the Eastern Cape of South Africa

Fatores associados à satisfação com serviços odontológicos entre idosos

Avaliação de serviços de saúde bucal: um estudo comparativo

Contact Info

Product

Resources

About