Patient and Physician Satisfaction with Telehealth During the COVID-19 Pandemic: Sports Medicine Perspective

Kirby, David J.; Fried, Jordan W.; Buchalter, Daniel B.; Moses, Michael J.; Hurly, Eoghan T; Cardone, Dennis A.; Yang, S. Steven; Virk, Mandeep S.; Rokito, Andrew S.; Jazrawi, Laith M.; Campbell, Kirk A.

doi:10.1089/tmj.2020.0387

Cited by 37 publications

(34 citation statements)

References 17 publications

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“…Our results revealed that 31 ophthalmologists were poorly satisfied, while 40 ophthalmologists had a high level of satisfaction regarding the use of VOCs. These findings are in line with an American study by Kirby et al where most ophthalmologists were either “satisfied” (4/5) or “very satisfied” (5/5) (75.0%) [ 18 ]. Despite the advantages of remote consultation, there is no standardization yet for patients’ eye assessment during virtual care.…”

Section: Discussionsupporting

confidence: 90%

Physician Satisfaction With Virtual Ophthalmology Clinics During the COVID-19 Pandemic: A Tertiary Eye Care Center Experience

Owaifeer¹,

Al-Swailem²,

Dehailan³

et al. 2022

Cureus

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Background In this study, we aimed to assess ophthalmologists’ experience with teleophthalmology during the coronavirus disease 2019 (COVID-19) pandemic in the central region of Saudi Arabia. In addition, we evaluated their satisfaction level and explored their satisfaction determinants. Methodology We conducted an online survey for ophthalmologists who participated in the virtual ophthalmology clinic during COVID-19 between November 2020 and September 2021. The survey was used to evaluate ophthalmologists’ experience with teleophthalmology during the pandemic. Ophthalmologists were asked to measure their satisfaction with equipment and technical issues, communication, and clinical assessment, and to provide an overall program evaluation. Data were analyzed via frequency measures (e.g., numbers, percentages, mean, and standard deviation). Results Out of the 113 ophthalmologists who were invited to participate in our study, 71 completed the survey. In total, 23 (32.4%) participants were general ophthalmologists, 15 (21.1%) were subspecialists in the cornea, 16 (22.5%) were subspecialists in glaucoma, one (1.4%) was a subspecialist in neuro-ophthalmology, seven (9.9%) were subspecialists in pediatric ophthalmology, eight (11.3%) were subspecialists in the retina, and one (1.4%) participant was a subspecialist in oculoplastic. Overall, 56.3% of the respondents were satisfied with teleophthalmology. Ophthalmologists who subspecialized in the retina demonstrated higher levels of satisfaction than other subspecialties. The most common challenge reported by ophthalmologists in the virtual consultation was the lack of adequate equipment to evaluate the patients (53.5%), followed by technical issues (43.7%) and the patients’ lack of experience in using virtual consultation services (38%). Overall satisfaction score was the highest among ophthalmologists who reported providing at least five video consultations before the survey. Conclusions The findings from our study suggest that the subspeciality of ophthalmologists and the number of video consultations conducted by ophthalmologists are important determinants in their level of satisfaction with teleophthalmology. The majority of the respondents were satisfied with the virtual clinic during the COVID-19 pandemic. The current pandemic could pave the way for the future use of telemedicine in ophthalmology if virtual eye examinations become standardized.

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Section: Discussionsupporting

confidence: 90%

Physician Satisfaction With Virtual Ophthalmology Clinics During the COVID-19 Pandemic: A Tertiary Eye Care Center Experience

Owaifeer¹,

Al-Swailem²,

Dehailan³

et al. 2022

Cureus

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“…Findings reflected that the interviewees are slightly more satisfied with Telehealth compared to mHealth. These results regarding satisfaction contrasted with survey results, where participants identified with being slightly more satisfied with mHealth compared to Telehealth, supporting findings from [47][48][49][50]. Furthermore, in relation to future use prospects, Telehealth was identified to be a promising approach in reducing clinical visits, improving quality healthcare.…”

Section: Interview Resultssupporting

confidence: 53%

Cross Sectional E-Health Evaluation Study for Telemedicine and M-Health Approaches in Monitoring COVID-19 Patients with Chronic Obstructive Pulmonary Disease (COPD)

Alsharif

2021

IJERPH

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Monitoring COVID-19 patients with COPD has become one of the major tasks in preventing transmission and delivering emergency healthcare services after vaccination in case of any issues. Most COVID-19-affected patients are suggested to self-quarantine at home or in institutionalized quarantine centers. In such cases, it is essential to provide remote healthcare services. For remote healthcare monitoring, two approaches are being considered in this study, which include mHealth and Telehealth. A mixed-methods approach is adopted, where survey questionnaires are used for collecting information from 108 patients and semi-structured interviews are used with seven physicians regarding mHealth and Telehealth approaches. Survey results indicated that mHealth is rated to be slightly more effective than Telehealth, and interview results indicated that Telehealth is identified to be slightly more effective than mHealth in relation to parameters including usefulness, ease of use and learnability, interface and interaction quality, reliability, and satisfaction. However, both physicians and patients opined that both mHealth and Telehealth have a promising future with increasing adoption. Based on the findings, it can be concluded that both mHealth and Telehealth are considered to be effective in delivering remote care for COPD patients infected with COVID-19 at home. Implications of the study findings are discussed.

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“…The studies were carried out in different countries, Australia (n = 4) and Europe (n = 10), while half of the studies originated from the United States of America (n = 14). More than a half of the studies explored the experiences of physicians, among which were medical oncology professionals [ 35 , 36 ], general practitioners [ 13 , 37 , 38 , 39 ], otolaryngologists [ 40 ], urologists [ 41 ], cardiologists [ 42 ], and sports medicine professionals (physiatrists) [ 43 , 44 ]. Another considerable group of professionals was mental health professionals—therapists and psychotherapists—who participated in eight studies.…”

Section: Resultsmentioning

confidence: 99%

Healthcare Professionals’ Experience of Performing Digital Care Visits—A Scoping Review

Lampickienė

Davoody

2022

Life

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The use of digital care visits has been increasing during the COVID-19 pandemic. Learning more about healthcare professionals’ technology experiences provides valuable insight and a basis for improving digital visits. This study aimed to explore the existing literature on healthcare professionals’ experience performing digital care visits. A scoping review was performed following Arksey & O’Malley’s proposed framework using the Preferred Reporting Items for Systematic reviews and Meta-Analyses. The collected data were analyzed using thematic content analysis. Five main themes were identified in the literature: positive experiences/benefits, facilitators, negative experiences/challenges, barriers, and suggestions for improvement. Healthcare professionals mostly reported having an overall positive experience with digital visits and discovered benefits for themselves and the patients. However, opinions were mixed or negative regarding the complexity of decision making, workload and workflow, suitability of this type of care, and other challenges. The suggestions for improvement included training and education, improvements within the system and tools, along with support for professionals. Despite overall positive experiences and benefits for both professionals and patients, clinicians reported challenges such as physical barriers, technical issues, suitability concerns, and others. Digital care visits could not fully replace face-to-face visits.

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Patient and Physician Satisfaction with Telehealth During the COVID-19 Pandemic: Sports Medicine Perspective

Cited by 37 publications

References 17 publications

Physician Satisfaction With Virtual Ophthalmology Clinics During the COVID-19 Pandemic: A Tertiary Eye Care Center Experience

Physician Satisfaction With Virtual Ophthalmology Clinics During the COVID-19 Pandemic: A Tertiary Eye Care Center Experience

Cross Sectional E-Health Evaluation Study for Telemedicine and M-Health Approaches in Monitoring COVID-19 Patients with Chronic Obstructive Pulmonary Disease (COPD)

Healthcare Professionals’ Experience of Performing Digital Care Visits—A Scoping Review

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