The management of urban waste is a problem for any city, but recent studies have ignored the management of the entities responsible for this issue. To solve this, a case study on urban waste management with a holistic organizational analysis methodology is presented. With this methodology, a profound and systematic approach to the constitutive dimensions of and organization is achieved, which contributes to the understanding of management in complex environments. The study is made about the responsible entity of urban solid waste management, in the second biggest city of Mexico, Guadalajara, and who lives a serious problem in the field.