“…Also, the history-taking questions, the physical examination, the administration of diagnostic tests, the prescription of medications, the referral to physician specialists, the delivery of answers to the patient’s symptoms, and the way this information is communicated are all areas where patients experience unmet expectations (Bell, Kravitz, Thom, Krupat, & Azari, 2002; Peck et al, 2004). Finally, once the patient has undergone a medical procedure or taken a prescription and they still do not feel better, or fully healed from their situation, unmet expectations are sometimes reported (Rivera, Hexem, Womer, Vinelli, & Feudtner, 2013). In the health care setting, unmet expectations can create a sense of diminished control for the patient (DeLuca & Lobel, 2014).…”