Outsourcing: Overview and Trends

Pang, Yingying; Zhang, Shishu; Jiang, Albert Xin

doi:10.5772/intechopen.98333

Cited by 3 publications

(3 citation statements)

References 54 publications

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“…Outsourcing, as defined by Pang, Zhang and Jiang (2021), is the practice of engaging external suppliers through contractual relationships to perform specific tasks or manage entire segments of a company's value chain. This strategic approach allows organizations to focus on their core competencies while leveraging the specialized skills and resources of external partners.…”

Section: Conceptual Clarifications: Outsourcing and Workforce Develop...mentioning

confidence: 99%

Critical Evaluation of the Effect of Outsourcing on Nigeria's Workforce Development: A Content Analysis

Ifeoma Chidinma,

Unoma Gladys,

Priscilla Udegbunam

et al. 2024

African Journal of Social Sciences and Humanities Research

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This study critically examines the effect of outsourcing on workforce development in Nigeria using a content analysis approach. The research is framed within systems theory, which views Nigeria's workforce development as a complex system influenced by various interconnected components, including outsourcing, economic conditions, education and training, government policies, labor market dynamics, and organizational strategies. The empirical review explores the effects of outsourcing on organizational performance, employee commitment, and competitive advantage in Nigeria. Key findings indicate that outsourcing can lead to cost savings, improved efficiency, and access to specialized expertise, contributing positively to organizational performance. However, significant negative impacts are also identified, including underpayment, job insecurity, violation of workers' rights, diminished employee commitment, and adverse effects on the local economy. Despite the potential benefits of outsourcing, such as cost reduction and technological advancements, the study underscores the need to balance these benefits against the negative impacts on workers. Recommendations include enforcing labor laws to ensure fair compensation, providing equal treatment for core and contract staff, empowering outsourced workers through unionization, enhancing anti-discrimination protections, fostering emotional attachment and commitment among workers, and promoting local job creation to mitigate the adverse effects of outsourcing on the local economy.

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Section: Conceptual Clarifications: Outsourcing and Workforce Develop...mentioning

confidence: 99%

Critical Evaluation of the Effect of Outsourcing on Nigeria's Workforce Development: A Content Analysis

Ifeoma Chidinma,

Unoma Gladys,

Priscilla Udegbunam

et al. 2024

African Journal of Social Sciences and Humanities Research

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“…These suggested improvements were frequently communicated to the client organizations, who highly appreciated them. Lacity et al, 2008 ;Choi et al, 2018 ;Guandalini et al, 2019 ;Lesmono et al, 2020 ;Pang et al, 2021 2.…”

Section: Structured Interviews Techniquementioning

confidence: 99%

“…Cost of initializing and startup when tasks are transferring from client organization to service provider Ellram et al, 2008 ;Overby, 2003 ;Pfannenstein and Tsai, 2004 ;Chou and Chou, 2009 ;Tjader et al, 2013 ;Ramkumar et al, 2016;Bahli and Rivard, 2017;Alemu, 2017;Pang et al, 2021. Furthermore, service provider organizations, upon observing the assigned tasks, often identified their capacity to undertake additional related tasks. This exploration of new dimensions in outsourcing has shattered the notion that the lowest rungs of the skill ladder for innovation-related jobs are limited to Western countries (Kumar and Puranam, 2012).…”

Section: Transition and Management Costmentioning

confidence: 99%

ISM approach to model financial risks in Indian KPO organization

Payal,

Chauhan

2023

IJERR

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Globalization has entered a new phase due to significant advancements in technology. This progress has allowed organizations to reduce costs while enhancing their market responsiveness, thus gaining a competitive edge. Nowadays, organizations prioritize knowledge process outsourcing (KPO) as a crucial element in their strategies, particularly in the service sector. However, research indicates that several challenges are negatively impacting the performance of the supply chain network when it comes to KPO. One major challenge is the financial risk associated with this environment. Various factors, such as switching costs, adaptation costs, and layoff costs, influence this financial risk. The aim of this research is to comprehend and identify the interconnectedness of these financial risk factors, which can affect the operational performance of KPO. The authors have meticulously reviewed relevant literature to identify these financial risk factors. Based on this subject matter, an integrated model has been constructed using Interpretive Structural Modeling (ISM) to address the finance-related challenges impacting KPO. Additionally, the Cross-Impact Matrix analysis evaluates the dependency and driving power of financial challenges. This analysis assists decision-makers in classifying and identifying important factors, as well as understanding the direct and indirect effects of each factor on operations related to KPO. The results indicate that switching costs, disputes & litigation, and measurement problems have strong driving power and weak dependency, making them independent factors. By mitigating these independent factors, the overall performance of the model can be improved.

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Управління Аутсорсингом: Теоретичні Аспекти

Крисак,

Крисак

2023

Економіка та суспільство

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У статті вивчено та ознайомлено з теоретичними аспектами управління аутсорсингом, обгрунтувано та узагальнено існуючі підходи до змістовного поняття аутсорсингу. Наголошено, що нині все ширшого значення набуває потреба у застосуванні новітніх шляхів та методів управління на засадах сорсингових та крауд-технологій таких як аутсорсинг, краудсорсинг тощо. Ознайомлено з існуючими визначеннями термінології «аутсорсингу» у вітчизняних та зарубіжних економічних тлумачниках, науковим доробком вчених-економістів, вивчено теоретичні аспекти управління аутсорсингом, обґрунтовано та узагальнено окремі підходи до змістовного наповнення аутсорсингу. Відтак, уточнено, що аутсорсинг – це інструмент управління, що враховує організаційну функцію щодо прийняття рішення шляхом оптимізації виробництва через делегування повноважень, функцій, відповідальності незалежній сторонній організації на договірних засадах, що забезпечить фокусування на ключовій цілі високоефективної та конкурентоспроможної компанії.

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Outsourcing: Overview and Trends

Cited by 3 publications

References 54 publications

Critical Evaluation of the Effect of Outsourcing on Nigeria's Workforce Development: A Content Analysis

Critical Evaluation of the Effect of Outsourcing on Nigeria's Workforce Development: A Content Analysis

ISM approach to model financial risks in Indian KPO organization

Управління Аутсорсингом: Теоретичні Аспекти

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