Outsourcing as a tool of strategic planning in public administration

Mykytyuk, Petro; Semenets-Orlova, Inna; Blishchuk, Kateryna; Skoryk, Halyna; Pidlisna, Tetiana; Trebyk, Liudmyla

doi:10.25115/eea.v39i3.4718

Cited by 17 publications

(11 citation statements)

References 15 publications

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“…Organizations have increasingly outsourced administrative functions to external service providers in recent years. Mykytyuk et al (2021) examined outsourcing as a strategic planning tool to provide recommendations for its use in improving strategic planning in public administration. The underlying assumption in the study was that strategic planning was possible because outsourcing relations allowed the concentration of resources on the core business activities, solving priority critical tasks while minimizing costs for "supporting functions."…”

Section: Administrative Services Outsourcing and Customer Satisfactionmentioning

confidence: 99%

Outsourcing Practices on Customer Satisfaction in Public Residential Real Estate in Mombasa County, Kenya.

Musyimi,

Rugami

2023

ijbmed

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In today’s ever-competitive business environment, real estate organizations constantly look for ways to improve their services and create value for their customers. Most organizations outsource managerial functions to external experts to optimize service delivery. Outsourcing provides access to specialized competence and technology, which reduces operational costs for the organization. Earlier studies on outsourcing have focused mainly on its impact on organizational performance and profitability. This study examined the influence of outsourcing practices on customer satisfaction in public residential real estate in Mombasa County. The study employed a descriptive design and a quantitative research method to answer the research problem. The target population included all the public residential properties in Mombasa County. The study adopted a stratified sampling technique to get a representative sample from three parastatals, including Kenya Ports Authority, Kenya Railways, and Kenya Power and Lighting Company, that own and manage public residential real estate in Mombasa County. From a target sample of 200 participants, 150 participated in the data collection process, resulting in a 75% return rate. The study relied on primary data collected from the field using self-administered standard structured questionnaires with closed-ended questions designed to help address the research questions. The collected data was analyzed quantitatively using Statistical Package for Social Sciences (SPSS) version 24, and the outcome was presented using descriptive and inferential statistics. On the factors that drive organizations to outsource services, the findings revealed that the organizations outsourced to enhance the efficiency of their property management and ensure the quality-of-service delivery through access to affordable skilled labor, better sanitation, and improved performance. A multiple regression analysis was conducted to determine the association between customer satisfaction (Dependent variable) and outsourcing practices (administrative services, financial service outsourcing, human resource, and sanitation services outsourcing). The regression analysis found that outsourcing practices of three independent variables (administrative, financial, and sanitation) significantly influence customer satisfaction in public residential properties since their p-values (p < .05) were less than the significance level of 95%. The findings showed that the regression model adopted in the study was significant in predicting the influence of outsourcing practices on customer satisfaction. Based on the results, the study concluded that embracing outsourcing practices in public residential properties enhances customer satisfaction by augmenting operational efficiency and improving the quality-of-service delivery. Therefore, the findings provide critical information that can help the parastatals enhance their outsourcing competencies to improve customer experience in their real estate properties in Mombasa County. Improved service provision would lead to customer satisfaction; however, organizations should consider the potential challenges of outsourcing.

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Section: Administrative Services Outsourcing and Customer Satisfactionmentioning

confidence: 99%

Outsourcing Practices on Customer Satisfaction in Public Residential Real Estate in Mombasa County, Kenya.

Musyimi,

Rugami

2023

ijbmed

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“…де P( ) -багатовимірний поліном (7). Графіки таких виробничих функцій поведінки, що відображають тривимірну проекцію залежностей (10), показано на рисунку 3 (а-б).…”

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Methods of analysis and management of the efficiency of use of production resources of the organization

Mykytyuk

Zavytii

2022

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Methodical approaches to the analysis of the efficiency of fixed assets use in building organizations on the basis of economic-mathematical models are offered. The sequence of calculations of analytical indicators of the main means of resources, which allows to obtain a reliable assessment of their effectiveness, is developed. The composition of factors and reserves for increasing the efficiency of the fixed assets use is revealed and specified, that will enable to raise the return on assets and profitability of building organizations fixed assets.

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“…Фактори, що впливають на поліпшення часових показників проекту [7] На основі експертного опитування фахівців у сфері підготовки виробництва зроблено порівняльну оцінку впливу організаційних чинників на тривалість виконання робіт проєкту. Зупинимося більш детально на розгляді найбільш суттєвих, котрі вимагають спеціального аналізу чинників [8].…”

Section: знаходження варіанта реалізації проєкту з мінімальною вартіс...unclassified

Research of the concept of design organization and assessment of factors for forming the economic efficiency of investment projects

Mykytyuk¹,

Mykytyuk²,

Zavytii³

2022

vtneu

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Introduction. The expansion of the areas of enterprise activity contributed to the formation of a new concept of management, which was called project management. The necessity and expediency of the development of this direction of the company’s activity as project management is caused by the growth of the scale and complexity of projects, the strengthening of requirements for the terms of their development, implementation and implementation, optimization of the use of material, financial and human resources, the quality of work and final results.Goal. Сonsists in the theoretical-methodical substantiation of the concept of investment design and assessment of the factors of formation of the economic efficiency of projects at the enterprise.Research methods. In the research process, general scientific and special methods of cognition were used: analysis and synthesis, theoretical generalization and formal logic, system approach, classification, statistical analysis, generalization, observation, mathematical statistics, modeling, specification, technical and economic calculations.Results. It has been found that the real organizational and technological norms of work performance determine the discrete nature of the «time-cost» dependence. It has been proven that the minimum amount of funding is achieved when all project works are performed with the minimum duration (maximum intensity) at certain stages. It is estimated that the performance of works that ensure the minimum amount of funding corresponds to the minimum term of the project. These results form the basis of the proposed methodology that maximizes investment efficiency.Perspectives. The perspective is seen in the spread of the design concept at the stage of calendar planning, where there is a need to optimize the estimated production terms, which will act as a significant lever for increasing the intensity of the execution of individual works, which are accompanied by their increase in cost at various stages of the execution of works, taking into account risk and uncertainty factors.

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Outsourcing as a tool of strategic planning in public administration

Cited by 17 publications

References 15 publications

Outsourcing Practices on Customer Satisfaction in Public Residential Real Estate in Mombasa County, Kenya.

Outsourcing Practices on Customer Satisfaction in Public Residential Real Estate in Mombasa County, Kenya.

Methods of analysis and management of the efficiency of use of production resources of the organization

Research of the concept of design organization and assessment of factors for forming the economic efficiency of investment projects

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