“…Guides' leadership skills include hard skills (first aid, navigation, how to operate things, knowledge, physical abilities) and soft skills (communication, empathy, decisiveness, time management, flexibility). The classification into hard skills and soft skills is disputed [20]. A third category has been proposed under several names (such as conceptual, operational, meta-skills) and a classification into technical skills, interpersonal skills, and judgement and decision making has been proposed (ibid.).…”