Organizational Experience Management Through Knowledge Maps - An Ontological Approach

Mapping Experience in Organizations: A Learning Process for Strategic Technology Planning

“…The scan provides a map of the stories from a range of personnel relating to a particular aspect of the organization to date, whether this is the organization's history, a particular product or service, or a process (such as intellectual property management). This provides a novel mechanism and focus for data capture, compared with the more traditional corporate knowledge maps that capture the details of where different sources of knowledge or experience lie within an organization (Eppler, 2001;Liebowitz, 2001;Nehastian et al, 2006).…”

“…Bringing together multiple individuals' experiences improves accuracy (Escalfoni et al, 2009) and can provide greater knowledge than the sum of the individual knowledge (Lemon and Sahota, 2004;Nehastian, Kharrat, and Khamaneh 2006;Okhuysen and Eisenhardt, 2002). Involving multiple personnel provides much more effective learning than individual learning, as the interpretation of past events benefits from a variety of perspectives (Huber, 1998).…”

“…Principles References Liebowitz, 2001;Nonaka, 1991;Argote et al, 2003Nonaka, 1991Argote and Miron-Spektor, 2011Golden, 1992Twietmeyer et al, 2008Argote et al, 2003;Ma et al, 2006;Escalfoni et al, 2009;Okhuysen and Eisenhardt, 2002;Nehastian et al, 2006;Lemon and Sahota, 2004;Huber, 1998;Golden, 1992Trainor et al, 2008Okhuysen and Eisenhardt, 2002;Busby, 1999;Huber 1998 Organizational Argote and Miron-Spektor, 2011 Mintzberg et al, 1998 Roadmapping Roadmapping is used to support strategic • Integrates multiple perspectives and uses a structured process • focused on facts to enhance accurate data collection, Provides capture of individuals' information for codification • and sharing in a neutral environment, Facilitates knowledge transfer from/to different areas of the • organization, and Improves collective learning, and takes this forward into • enhanced organizational survival capability.…”