Journal of Health Care for the Poor and Underserved volume 16, issue 4, P677-690 2005 DOI: 10.1353/hpu.2005.0096 View full text
Doren D Fredrickson, Teresa L Jones, Craig A Molgaard, Claudia G Carman, Jay Schukman, S. Edwards Dismuke, Elizabeth Ablah

Abstract: Improving Medicaid program effectiveness for underserved populations is hampered by low survey response rates. This study determined how to maximize Medicaid consumer satisfaction survey response rates to the Consumer Assessment of Health Plans Study (CAHPS) survey. In a public immunization clinic, 8 focus groups and 15 extended interviews were used to assess consumer-preferred survey design features and incentives. To test hypotheses, we conducted the following trial. Out of 10,733 total participants in a Kan…

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