volume 21, issue 4, P309-336 2017
DOI: 10.1108/mbe-08-2016-0044
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David William Parker, Alicia Loh, Delroy Chevers, Indianna Minto-Coy, Luca Zeppetella

Abstract: Purpose This paper aims to develop and apply a measurement instrument to identify a comparative metric that identifies operational sustainability maturity across sectors and countries. Design/methodology/approach Using structured interviews to complete the operations sustainability maturity model (OSMM) in financial services organisations, data were compared to show differences for developed and developing countries. Findings The preliminary findings indicate that there is no significant difference in the…

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