David William Parker, Alicia Loh, Delroy Chevers, Indianna Minto-Coy, Luca Zeppetella
This paper aims to develop and apply a measurement instrument to identify a comparative metric that identifies operational sustainability maturity across sectors and countries.
Using structured interviews to complete the operations sustainability maturity model (OSMM) in financial services organisations, data were compared to show differences for developed and developing countries.
The preliminary findings indicate that there is no significant difference in the…
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